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    Internet Disconnecting

    This is a discussion on Internet Disconnecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; My internet connection has been dropping constantly over the last couple of days. All of my devices connected through wi-fi ...

    1. #1
      MikeKimble's Avatar
      MikeKimble is offline Sky User Member
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      Internet Disconnecting

      My internet connection has been dropping constantly over the last couple of days. All of my devices connected through wi-fi are still "Locally Connected" but not connected to the internet.

      Some of the other posts mention a firmwire issue?

      I have rebooted, changed channels etc. basic stuff with no avail.

      Any advice?

      Many Thanks,
      Mike.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Internet Disconnecting

      Your profile indicates that you have the Netgear DG934G. There aren't any current reports of firmware issues for this router.

      I would be more inclined to check out the router for other things, such as the PSU or to see if you have the same problem when using it at a friend's home or their router at yours. Also can you check to see if there is any noise on your telephone line? Finally can you please ensure that you are plugged into the Master Socket, not an extension, actually do this bit first.

      Sky User - How to test your Master Socket

      Extensions frequently cause problems and should be avoided. If you can, try to use the Test Socket to carry out the tests.

      Once you have established that you are using the Master Socket, can you perform a 'quiet line test'. To do this, using a corded telephone, dial '1' and listen for any noise on the line. You may hear a faint hiss in the background or that of a high-pitched fax machine. This is fine. What isn't good would be a loud hiss or any clicking, particularly if a tree or something is brushing against the overhead telephone line in time with the wind.

      If this is the case, give your line provider a call and let them know. If you have Sky Talk, then this would be Sky, provided that it isn't calls only.

      If you have a spare PSU from another router (check that the power specs are the the same) could you plug that PSU in to see if it works better?

      If this resolves the issue, give Sky a call and they can send out a new PSU.

      Swapping the routers around isn't a major issue. The Sky routers have login details unique to the Sky router. It is fine to plug your router into another place that has Sky Broadband. This would quickly confirm whether or not your router is at fault. Plugging their router into your connection would also quickly confirm whether or not your connection has an issue that would require a call to sky to arrange for BTO to make suitable repairs.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Internet Disconnecting

      My internet connection has been dropping constantly over the last couple of days. All of my devices connected through wi-fi are still "Locally Connected" but not connected to the internet.
      Can you check in the router settings if you are obtaining an IP address? Also check if you can get access using ethernet. What lights are showing on the router and what colour are they?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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