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    Question about possible HR Fault

    This is a discussion on Question about possible HR Fault within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Just want a bit of advice on how to move forward with this. I've got Sky Broadband Max ...

    1. #1
      Steph2010's Avatar
      Steph2010 is offline Sky User Member
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      Question about possible HR Fault

      Hi all, Just want a bit of advice on how to move forward with this.

      I've got Sky Broadband Max yet use BT for the phone line.

      For the past few months we've had a lot of intermittent noise on the line (Cracking which can at times be extremely bad) & it's caused our broadband to be at times very unreliable (Speed issues, sync issues, disconnects etc....). When line noise is very bad voice calls can cause total broadband disconnection until the call is ended.

      I've done just about everything possible to rule out a fault with any of my equipment or any fault with internal wiring (New router, ADSL filtered socket fitted, disconnected all extensions, New wiring etc...) & Having done some research Im 99% certain that im suffering from a HR Fault on the line. I've read that the standard BT line test's won't diagnose the fault & that calling out a BT engineer often results in them saying there's no fault & the person with the problem been charged the call out fee. Also read that BT Openreach recently made a new test available (CIDT test) to specifically look for this type of problem but that you need your ISP rather than BT to run said test.

      So who's best to contact, Sky as my ISP or BT as our phone supplier?

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    3. #2
      jrfer's Avatar
      jrfer is offline Sky User Member
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      Re: Question about possible HR Fault

      Switch your phone to sky talk and then you will have all the bases covered

      IMO BT are useless and will do their best to fob you off rather than arranging a visit from a BTO engineer.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Question about possible HR Fault

      If you have noise on your line it is up to BT to fix it. Provided this noise is present when you plug into the Test socket there is no chance of you being charged. The Test for a High resistance fault is to bring up your router stats and then pick up the phone and make a call. If your noise margin jumps up, that confirms an HR fault. HR faults are not the only fault that can cause noise on the line so even if you fail this test you should still call BT and complain about the noise on the line. Do not mention anything about broadband or they will fob you off and tell you to contact your ISP and it has nothing to do with them.


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