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    It will all end in Tiers...

    This is a discussion on It will all end in Tiers... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Day 15 I contacted support again and was told that I would not be able to go through to Tier ...

    1. #1
      SkyDesperado's Avatar
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      It will all end in Tiers...

      Day 15

      I contacted support again and was told that I would not be able to go through to Tier 3 unless I go through the (all over again) processes in Tier 1 and then Tier 2. Obviously I contested this as I had completed Tier 1 about 8 times and the 2 times I managed to get through to Tier 2 they suggested that there was probably a fault with my BT line and sent me away.

      What annoys me is that I am 99% convinced that if they would just let me through to Tier 3 I am sure they could find the problem in no time at all but I am forced to stay on the merry-go-round with all the other poor unfortunates until they decide I have had enough punishment.

      I am afraid hounding them is not working, if you apply any pressure to Tier 1 they just tell you they will transfer you and you get lost somewhere on the switchboard as punishment for daring to argue!

      I will call them later again and hope that pot luck brings me a reasonable human being and I get fast tracked to the holy grail that is Tier 3.

      I would not treat animals they way I (and 1000's of others) are being treated but just have to take it I guess, what is most annoying is that from day one I new it was an authentication problem but played the game and did their pointless tests in the hope that we may stumble apon a solution.

      The message is no matter how much you moan you just have to set aside 2 hours of your evening and go through all of the things you know already in the hope that you finally get to Tier 3 and a resolution, even then as people have mentioned you probably will just get put in a month long queue for a call back...


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    3. #2
      Barolo's Avatar
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      I think you should post some details of your problem on these fourms as the people on here are very keen to help each other and fix the problems.

      The FAQs list some key fixes which are known to make the service more stable.

    4. #3
      Alfie's Avatar
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      Quote Originally Posted by SkyDesperado View Post
      Day 15

      I contacted support again and was told that I would not be able to go through to Tier 3 unless I go through the (all over again) processes in Tier 1 and then Tier 2. Obviously I contested this as I had completed Tier 1 about 8 times and the 2 times I managed to get through to Tier 2 they suggested that there was probably a fault with my BT line and sent me away.

      What annoys me is that I am 99% convinced that if they would just let me through to Tier 3 I am sure they could find the problem in no time at all but I am forced to stay on the merry-go-round with all the other poor unfortunates until they decide I have had enough punishment.

      I am afraid hounding them is not working, if you apply any pressure to Tier 1 they just tell you they will transfer you and you get lost somewhere on the switchboard as punishment for daring to argue!

      I will call them later again and hope that pot luck brings me a reasonable human being and I get fast tracked to the holy grail that is Tier 3.

      I would not treat animals they way I (and 1000's of others) are being treated but just have to take it I guess, what is most annoying is that from day one I new it was an authentication problem but played the game and did their pointless tests in the hope that we may stumble apon a solution.

      The message is no matter how much you moan you just have to set aside 2 hours of your evening and go through all of the things you know already in the hope that you finally get to Tier 3 and a resolution, even then as people have mentioned you probably will just get put in a month long queue for a call back...
      Why do you just assume tier 3 will solve your problem? The only difference they have from the other tiers is they have access to capping your line and deal with BT directly on the phone. They do not even log the faults with BT themselves, they pass that back to tier 2.
      Tier 3 have 6 staff at the moment as welll apparently.

    5. #4
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      @SkyDesperado! I thought you worked for Sky!

    6. #5
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      SkyDesperado quoted in another post a response he got from someone who alledges they work for Sky CS in the Phillipines, which I think people have picked up as SD working for them.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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