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    Synced at 6-7mb only getting 1mb

    This is a discussion on Synced at 6-7mb only getting 1mb within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just looking on the first few threads and it seems they getting the same problem, router says they're synced at ...

    1. #1
      cooliocool2's Avatar
      cooliocool2 is offline Sky User Member
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      Synced at 6-7mb only getting 1mb

      Just looking on the first few threads and it seems they getting the same problem, router says they're synced at there top speed, or in my case:

      ADSL Link

      Downstream

      Upstream

      Connection Speed
      6656 kbps 796 kbps

      Line Attenuation
      47.5 db 27.8 db

      Noise Margin
      6.3 db 14.1 db


      Ran speed test on my PC, Laptop and my Iphone and they're all reading i'm only getting 1-2mb.

      Nothing has changed around my house.

      Master socket brings up the same results.

      Can I assume its a fault at sky's end?

      Thanks.


      Exchange name

      Status

      CWMBRAN Exchange not affected


      Last edited by cooliocool2; 21-03-13 at 08:01 PM. Reason: added speedtest results


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    3. #2
      jayhab's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      Wired or wireless?

    4. #3
      cooliocool2's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      wired through my desktop and wireless through the laptop I tested. Same results with the 2 and same result with the speed test app for Iphone, it started doing it lastnight and has continued till now.

    5. #4
      jayhab's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      I take it you've tried a reboot?

    6. #5
      cooliocool2's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      yep, even left the router off for 2 hours, nothing.

    7. #6
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      Re: Synced at 6-7mb only getting 1mb

      What do you get if you try the speedtester available on this forum?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      cooliocool2's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      Around 6mb on the speed tester, but also the same on speedtest this morning.

      This is definitely the work of the devil.....but seriously this is strange, it seems fine in the morning, come home from work then i'm back down to 1mb, Its like I've been put on their connect package.

      Hopefully when I come home from work today it will stay there as normal.


    9. #8
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      Re: Synced at 6-7mb only getting 1mb

      No problem. There are a number of things which could be affecting your throughput speed. Firstly the speedtest site you are using is not a common one on the site. Since most of Sky's servers are near London or Manchester, these site tend to be used more frequently. Secondly I can run loads of tests using the speedtest site and get a variety of results. I have learnt that you need to look at the pattern and not rely on a single result.

      As for you being on Connect, a simple rule which I learnt from other members was to look at the upload connection speed. If it is 448kbps then you are on the Connect package 99% of the time. This is not the case for you, so you are not on this package.

      Can I ask you to read through this tread please: Congested exchange list.

      Check to see if your exchange is affected and then download and installed this package to see if there is a pattern where you are: JD's Auto Speed Tester - Home

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #9
      cooliocool2's Avatar
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      Re: Synced at 6-7mb only getting 1mb

      first thing I did was checked the congested list, comes up with:

      Exchange name

      Status

      CWMBRAN Exchange not affected

      It started doing this Wednesday Night, with the next morning perfect, then the afternoon bad, then this morning perfect again, definately a trend going on here.

      I'll check out that package when I get home.

    11. #10
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      Re: Synced at 6-7mb only getting 1mb

      I don't think there is any doubt you are on a Sky LLU package. Set up and run the JDast tester and check the performace over a 24 hour period. If you are showing a good speed outside the peak time and it suddenly falls during the peak time, this would confirm an exchange output issue, whether your exchange is listed or not.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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