Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 14

    Sky Tech Support in the Philippines.

    This is a discussion on Sky Tech Support in the Philippines. within the Sky Broadband help forums, part of the Sky Broadband help and support category; If you get a CSR in the Philippines, it is best to hang up until you get either a belfast ...

    1. #1
      Alfie's Avatar
      Alfie is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky Tech Support in the Philippines.

      If you get a CSR in the Philippines, it is best to hang up until you get either a belfast or scottish agent.

      The Philippinos are useless and will do all they can to get you off the phone or pass you to tier 2. They are not accurate in what they say or the information they give. They don't even know what BT is.



    2. Advertisement
    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts
      They're only as good as their training. Blame Sky, not them.

    4. #3
      Alfie's Avatar
      Alfie is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      they are not trained by sky mostly.

    5. #4
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
      Broadband ISP: Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Aug 2006
      Location
      Birmingham
      Posts
      1,485
      Thanks
      0
      Thanked 4 Times in 4 Posts
      but it is Sky's responsibility to ensure that their training and performance is up to scratch, even if employed by a third party they are representing Sky once thay answer a call.

    6. #5
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Exchange:
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,086
      Thanks
      20
      Thanked 52 Times in 47 Posts
      You're being obtuse.

      Sky employ them so Sky are responsible for ensuring they meet an acceptable level of quality/performance.

      If they don't (and I don't know, I've never called them - and how do you know what training they've had and from whom?) then Sky is at fault.

    7. #6
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,188
      Thanks
      18
      Thanked 56 Times in 52 Posts
      @ Alfie

      Have you signed up to join Sky then ?

      I have always managed to get through to a Scottish person anyway.

    8. #7
      The Doctor's Avatar
      The Doctor is offline Skyuser Member
      Exchange: SSNOR
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      England
      Posts
      603
      Thanks
      0
      Thanked 0 Times in 0 Posts
      remember people see the post about the correct number.

      08705 515 515 = proper line and choosing tech will get you to scotland etc.

      08702 40 40 40 or others and then selecting bband and tech nearly always goes to philipines.

    9. #8
      Alfie's Avatar
      Alfie is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Quote Originally Posted by Saturday View Post
      You're being obtuse.

      Sky employ them so Sky are responsible for ensuring they meet an acceptable level of quality/performance.

      If they don't (and I don't know, I've never called them - and how do you know what training they've had and from whom?) then Sky is at fault.
      Because I KNOW.

      I am not in a position to say how.

    10. #9
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      lol @ Alfie,? You the Secret Services lol!!! hehe

    11. #10
      dada's Avatar
      dada is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Quote Originally Posted by Alfie View Post
      Because I KNOW.

      I am not in a position to say how.
      at any rate, i think it's not proper to judge them, they are doing what is being told of them to do, they are as good as their training and it's sky that has trained them, because i also know and im also not in the position to say how

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION