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    Sky Tech Support in the Philippines.

    This is a discussion on Sky Tech Support in the Philippines. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Alot if not all Customer Service centres operate on a SCRIPT! They always make sure they do step by step, ...

    1. #11
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      Alot if not all Customer Service centres operate on a SCRIPT! They always make sure they do step by step, Even if you say you've changed a MicroFilter they would ask you to do it again!


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    3. #12
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      Quote Originally Posted by FibreOptic View Post
      Alot if not all Customer Service centres operate on a SCRIPT! They always make sure they do step by step, Even if you say you've changed a MicroFilter they would ask you to do it again!
      i bet you work in one

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      Keiran2K8's Avatar
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      lol @ dada ... at 14 I dont think I could!

    5. #14
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      saturday dada and hugsie are correct, those nice people are just doing their jobs, they aren't given all the information on their trainings. tier1 admits to me that they are trained for basics of troubleshooting our broadband. of course after tier 1 from Philippines tests our basic connections and found out bigger problems on our line,our issue should be escalated to a certain department specifically from UK,higher tiers. higher Tiers have all the means to help sort out our problems.

     

     
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