hi all ive been having some connection issues ,slowing internet ,disconnecting in games ,slow to connect to internet

ive tried all the reboot everything ive reset my router several times ive phoned sky but it was less that helpful

ive run a tracert several times now and getting the same results im no expert but im certain that the second hop is probably the cause

can someone take a look and make some suggestions

racing route to BBC - Homepage [212.58.246.93]
ver a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 48 ms 47 ms 47 ms ip-89-200-132-230.ov.easynet.net [89.200.132.230

4 52 ms 47 ms 48 ms 89.200.131.193
5 44 ms 44 ms 45 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]

6 * * * Request timed out.
7 47 ms 59 ms 47 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 47 ms 47 ms 46 ms 132.185.255.165
9 46 ms 46 ms 46 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

c:\Users\One>tracert BBC - Homepage

racing route to BBC - Homepage [212.58.246.93]
ver a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 48 ms 47 ms 47 ms ip-89-200-132-230.ov.easynet.net [89.200.132.230

4 52 ms 47 ms 48 ms 89.200.131.193
5 44 ms 44 ms 45 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]

6 * * * Request timed out.
7 47 ms 59 ms 47 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 47 ms 47 ms 46 ms 132.185.255.165
9 46 ms 46 ms 46 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]
#

thanks DW