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    My Experience.

    This is a discussion on My Experience. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Your missus seems more patient than mine - I was forced to set up a dial up connection after a ...

    1. #71
      Hoagie's Avatar
      Hoagie is offline Sky User Member
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      Your missus seems more patient than mine - I was forced to set up a dial up connection after a few days.

      Anyway, let's hope this time it really is fixed unlike the 31/10/06 "fix".


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    3. #72
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      Quote Originally Posted by Hoagie View Post
      Your missus seems more patient than mine - I was forced to set up a dial up connection after a few days.

      Anyway, let's hope this time it really is fixed unlike the 31/10/06 "fix".
      Thank goodness the wife has access at work so that she can do the weekly shopping (and the fact that I'm her boss helps as well) otherwise I would have been in deep doo doo by now for my misguided foolish decision to transfer to Sky!!

      I'm at a stage now where I just can't see it happening though mate. I sincerely hope that it does & that it is everything I hoped it would be when I signed up.

      Lets keep our fingers crossed

    4. #73
      Hoagie's Avatar
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      I just got home to find a message on my answering machine from Tier 3.
      The general points of note are...

      1. Sky techies went in late last week.
      2. BT went in shortly after Sky.
      3. Problem been going on best part of a month.
      4. Organizing a joint visit for next week - should be fixed then.
      5. Best part of a week before it's sorted out.

      General responses are something along the lines of...

      1. Techies visited about 6 weeks after the problem was found.
      2. So BT's response was a few days, Sky took weeks to tell them.
      3. Problem is much older than 1 month.
      4. Shouldn't this have been done soon after the problem was reported.
      5. I'll believe that when I see it.

      Now we have two completely different estimates. Bet you a fiver mine's closest.

    5. #74
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      My fiver is with you as well mate.

      When will the respective departments within Sky / Easynet start liasing with each other properly? If only to get their story straight?

      They keep making themselves look so foolish its unreal.

      If Sky & BT went in there last week together why on earth wasn't it resolved then? This must be costing them a fortune, it's no wonder we are left waiting, they are probably reliant on x number of new sign ups before they can afford to send the engineers on yet another visit to site!

    6. #75
      Hoagie's Avatar
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      Ever wonder what the other 70 people on our card are doing about it?
      They can't all be sitting quietly and waiting, surely.

    7. #76
      Psycho's Avatar
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      Probably all pulling their hair out like the rest of us!!

      I just hope that they don't get caught up in thinking it's the card alone as I don't think I could take much more

    8. #77
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      Well like we predicted Hoagie Sky & BT have let us down yet again.

      So much for the problem being resolved on the 22nd November!!

      I think some people wouldn't know the truth if it smacked them in the face

    9. #78
      Hoagie's Avatar
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      I sent this on tuesday evening...

      Hi,

      Is it true that the Gedling exchange is going to be fixed tomorrow?

      Regards,


      and got this reply...

      I have looked in to your account and I can see that there is still a fault at your exchange which has been ongong from the 25th October. This should be resolved very soon but as of yet we have no specific date. I apologise for any inconvenience that this may cause.



      You will be compensated for the loss of service once the connection is okay and your patience is appreciated.


      Which at least mentions compensation

      I don't know where the date of 22nd came from. I just hope the joint visit next week goes ahead and gets something done.

      I've been told to leave my router on and it'll just start working. I've added a job on my linux server to periodically test the connection and play a tune when it finally works. Currently this is set to Oh Crikey by Lawnmower Deth but any better suggestions are welcome.

    10. #79
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      Quote Originally Posted by Hoagie View Post
      I've added a job on my linux server to periodically test the connection and play a tune when it finally works. Currently this is set to Oh Crikey by Lawnmower Deth but any better suggestions are welcome.
      how about its a miracle - Culture club
      "To help would be a great adventure"

    11. #80
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      They keep saying the problem has been known since the 25th which a pack of lies as well. They knew about the issue on the 13th when I first spoke with them.

      Like I said in my previous post mate, the left arm doesn't know what the right is doing.

      Maybe you should your linux server to play 2525 by America. Right around that time is when we'll finally be connected

     

     
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