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    My Experience.

    This is a discussion on My Experience. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Lets hope we both get some form of response. I'm not holding my breath though Your right, Psycho is a ...

    1. #11
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      Lets hope we both get some form of response.

      I'm not holding my breath though

      Your right, Psycho is a reference to Stuart Pearce, are you a Forest fan then Hoagie?


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    3. #12
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      if there is a fault at the exchange i guess its up to BT to sort it out, but as you can guess BT or Openreach wont be rushing to fix anything espcailly if its not effective any of their customers.

    4. #13
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      I'm not really a big fan of football. Given the choice I'm Forest rather than County though.

    5. #14
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      It's not the responsibility of BT if it isn't their equipment though madman, unfortunately trying to find out who's equipment it is on has proved impossible so far.

      Also, have a good look around at numerous other threads where people have the same / similar mysterious exchange fault.

      I have never known so many faults within exchanges in all my life.

      Don't let me put you off though.

      I sincerely hope that you get connected straight away & have no hassle

    6. #15
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      Well well well...........AT LAST

      Heres my response from Sky regarding the e-mail I sent Mr Murdoch

      "Dear Mr *******

      Thank you for your email addressed to Mr Murdoch which has been passed for my attention.

      I was concerned to learn of the problems that you have experienced lately regarding Sky Broadband. Accordingly, you have my sincere apologies.

      I have been in contact with our technical department who have advised me that the issues at your exchange have been fixed this morning. I Trust that this information is correct and you are now able to connect to Sky Broadband. If you discover that you are still unable to connect, please do not hesitate to contact me on the address shown.

      I have applied a credit of 19.35 onto your billing account, this will offset your next bill so you are not charged for Sky Broadband,

      If I can be of any further assistance, please feel free to contact me on the details shown above.

      Kind regards

      Michael Ritchie
      Customer Relations"

      So I would URGE anybody suffering loss of service or poor feedback to e-mail James.Murdoch@bskyb.com

      Try to be as clear & concise as possible when explaining your problem.

      Can't wait to get home now & see if it really is working!!

      Will let you know in the morning (or this evening if possible)

    7. #16
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      I guess from earlier posts you're not home till later. I'm going home now so I'll post here if mine is working.

    8. #17
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      Quote Originally Posted by Hoagie View Post
      I guess from earlier posts you're not home till later. I'm going home now so I'll post here if mine is working.
      No not home until later mate.

      Yes, please post if we have finally got connected........thanks

    9. #18
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      well i hope everything is sorted out for you psycho. i should also find out how good Sky is when i get home, from the BT broadband checker it seems like sky have hooked me on, they were supposed to do it on the 2nd. so few days early! i shall post back when i get assuming i am online!

    10. #19
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      Quote Originally Posted by madman View Post
      well i hope everything is sorted out for you psycho. i should also find out how good Sky is when i get home, from the BT broadband checker it seems like sky have hooked me on, they were supposed to do it on the 2nd. so few days early! i shall post back when i get assuming i am online!
      Here's hoping madman.

      Did you have broadband before & if so has your IPSTREAM Cease been completed as well as this usually takes place 1 -2 days later?? If not the Sky BB won't work.

      Fingers crossed we will all be here later waxing lyrical about the wonder that is Sky BB

    11. #20
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      Psycho,

      by the power of dialup I bring you bad news.

      NOTHING has changed here. I rang Tech support and they say there is still a problem at the exchange affecting my line. They have no idea what the problem is or when it can be fixed, but that's tier 1 all over.

      Let me know if yours is any different.

      Cheers,
      Hoagie.

     

     
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