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    My Experience.

    This is a discussion on My Experience. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Adder, sorry to hear that you are having a bad time of it as well. Regarding the refund you ...

    1. #131
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      Hi Adder, sorry to hear that you are having a bad time of it as well.

      Regarding the refund you need to speak with customer service & / or customer care (0800 051 2595). Tell them that you want any funds that you have been billed whilst the service has been out of action crediting to you account straight away. Don't wait to do this as they WILL continue to bill you even though you aren't connected as even though your broadband isn't working their billing system will say that you are connected!!!

      Good luck


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    3. #132
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      Cheers Psycho

      Rang the number and got credit till end of Feb.
      Lets hope the repair gets fixed before that though I don't hold out much hope.

      Adder


    4. #133
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      Having spoken with TS again today & got nowhere I've just sent my complaint to Watchdog, maybe they can find out when the ruddy problem will be sorted.

      If you fancy doing the same JUST CLICK HERE

    5. #134
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      Hi m8

      Just sent the complaint, lets see if they feature it.

      Adder


    6. #135
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      Nice one Adder

      I would urge anyone else reading this who has a genuine problem with Sky BB to do the same.

    7. #136
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      Re: My Experience.

      Just added my details to the watchdog site.

      I expect they've forgotten this, but about 20 years ago I made some choking hazard test devices for them.

    8. #137
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      Re: My Experience.

      Update on my problem.

      Called today and spoke to a manager, was told that the 'tie pair' problem which was reported on the 29th Dec HAS JUST MADE IT to the computer and that the job was dispatched to BT at 9am this morning. I was then told that BT have a 14 day turnaround on this type of job....... So another sodding two weeks of waiting till I eventually ring them back to hear yet more old cobblers!

      I told the manager that Sky was a complete and utter shambles which he happily agreed with me on.

      Also said they are trying extremely hard to rectify these type of problems and hope to get them fixed much sooner in the near future....

      He said I may be connected in a few days or two weeks, he couldn't say which.

      But absolutely assured me (again) that the fix is well under way. (Yeh right)

      So here's to another fortnight on dial up.

      Adder

    9. #138
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      Re: My Experience.

      At least they are speaking to you mate.

      No-one from Sky has had the cobblers to even ring me & tell me what the alleged problem now is.

      To be honest, I'm rapidly losing my patience with the whole sorry excuse for an ISP that Sky claim to be which if anyone has followed this thread will know I've been extremely patient to say the least.

      I have lost count of the number of e-mails & phone calls that I've had with Sky where all I have asked is for someone to call me with details of a realistic timescale for a resolution to the problem.

      Well it appears that there are people within Sky that can get problems resolved, its just that they obviously don't view me as an important enough customer to actually pick up the phone & call me.

    10. #139
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      Re: My Experience.

      Psycho you've got more patience than the QMC.

      (Non-Nottinghamians probably don't get that.)

      Anyway I rang Fast4 today to see if I could get wheels in motion before the 8th when sky should clear my line.

      A human answered in 2 rings and was very helpful.
      If only sky could do thay it'd be a start.

    11. #140
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      Re: My Experience.

      Just on the off chance I was sold a dummy yesterday I rang Sky ts today, guess what? They have no information on their computers whatsoever that an order to repair 'Tie pairs' was placed on my account.....Spoke to a manager, she also confirmed that no order existed or was put there on the said date of 5th Jan at 9am (like I was told by the previous manager). I also rang BT wholesale who informed me that they have absolutely no request to even examine my line let alone fix 'so called tie pairs'.

      So back I go again to Sky and heres the rub....'It's W.I.P. sir....Work In Progress..

      NO PROGRESS AT ALL I SAY TO HIM!

      Sorry sir can't help you!

      So when can I expect it to be fixed?

      Sorry sir we have no idea, we will get someone to call you back within 24 hours though...

      Why is that I ask?

      Erm... wibble erm..?????

      Monday I says, thats yer lot after that.

      So there it is, Come Monday if no net I'm off to NTL AND BYE SKY!
      That includes the TV too!


     

     
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