Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 21

    Download speed dropping to 453kbs

    This is a discussion on Download speed dropping to 453kbs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok so ive been with sky for 2 years now and well i used to always maintain over a 1MB ...

    1. #1
      Rokugan's Avatar
      Rokugan is offline Sky User Member
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Jan 2013
      Location
      Stirling , Scotland
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Download speed dropping to 453kbs

      Ok so ive been with sky for 2 years now and well i used to always maintain over a 1MB download speed at its peak it would download at 1.7MB's , however over the course of 7 months or so my download speed dropped to under 500kbs , now for a gamer that plays alot of PC/xbox games thats a pain really , now all tho im not the owner of the broadband and im more or less helping my dad pay for it , i was wondering what i should say when me and my dad are on the phone with them tomorrow , also here is stats

      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 679 kbps
      Line Attenuation 39 db 26 db
      Noise Margin 8 db 8 db

      i see alot of people complaining about sky and how their broadband is crap witch i might agree to but its the cheapest out there compared to others , but still they should only stick with phone , digital TV packages

      dunno if this is really needed but il add it anyway im using power-links for Ethernet as i dont want to have a huge Ethernet cable running up stairs into my room
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10081268 17681406 0 2268 2143 85:20:21
      LAN 100M/Full 14893139 8399658 0 6305 2397 85:21:54
      WLAN 11M/54M 2924525 1818947 0 10918 585 85:21:41
      also though i would add this


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Download speed dropping to 453kbs

      People will always complain on the forums. Obviously there is a difference between a loan voice and dozens complaining about the same thing, so do take things into perspective.

      Currently there is an issue in some areas with the backhaul. This is being addressed and for many it will be resolved next month.

      It would be useful to check to see if your area is already listed as affected. Please take a look at the thread below. If your exchange isn't listed look at neighbouring exchanges and also click the link to check for the latest details. I understand that addition exchanges are affected and may have already been added.

      Congested exchange list.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Download speed dropping to 453kbs

      Your sync speed is quite low, you should have 8-10 Mb. Most of those suffering from low exchange throughput, are still syncing at their full speed with only the actual throughput reduced. Check that all the phone socket which are in use in your house have a filter fitted first to the socket. This applies especially to Sky digi boxes. If all have filters properly fitted, plug the router into the test socket, using only the ADSL cable supplied by Sky and post the stats.

      Using homeplugs may reduce your throughput but will not effect the stats.

      i see alot of people complaining about sky and how their broadband is crap witch i might agree to but its the cheapest out there compared to others , but still they should only stick with phone , digital TV packages
      Sky now have over 4 million broadband users, so if even 1% of these are not happy that's 40,000. A lot of people, but nothing when compared to the total users. Add to that the fact that very very few join forums to say how good their service is, most join when they have a problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      gymno's Avatar
      gymno Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:

      Re: Download speed dropping to 453kbs

      Quote Originally Posted by Isitme
      Add to that the fact that very very few join forums to say how good their service is, most join when they have a problem.
      Guilty

    6. #5
      Rokugan's Avatar
      Rokugan is offline Sky User Member
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Jan 2013
      Location
      Stirling , Scotland
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Download speed dropping to 453kbs

      Quote Originally Posted by Scubbie View Post
      People will always complain on the forums. Obviously there is a difference between a loan voice and dozens complaining about the same thing, so do take things into perspective.

      Currently there is an issue in some areas with the backhaul. This is being addressed and for many it will be resolved next month.

      It would be useful to check to see if your area is already listed as affected. Please take a look at the thread below. If your exchange isn't listed look at neighbouring exchanges and also click the link to check for the latest details. I understand that addition exchanges are affected and may have already been added.

      Congested exchange list.
      hi there i checked and me and my neighboring areas are not affected

      Quote Originally Posted by Isitme View Post
      Your sync speed is quite low, you should have 8-10 Mb. Most of those suffering from low exchange throughput, are still syncing at their full speed with only the actual throughput reduced. Check that all the phone socket which are in use in your house have a filter fitted first to the socket. This applies especially to Sky digi boxes. If all have filters properly fitted, plug the router into the test socket, using only the ADSL cable supplied by Sky and post the stats.

      Using homeplugs may reduce your throughput but will not effect the stats.



      Sky now have over 4 million broadband users, so if even 1% of these are not happy that's 40,000. A lot of people, but nothing when compared to the total users. Add to that the fact that very very few join forums to say how good their service is, most join when they have a problem.
      well il give it a try and will edit this ASAP

    7. #6
      rickster245's Avatar
      rickster245 is offline Sky User Member
      Exchange:
      Broadband ISP: BT Infinity 2
      Router: BT Home Hub 4
      Sky TV: Youview
      Join Date
      Jul 2010
      Location
      London
      Posts
      32
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Download speed dropping to 453kbs

      Same attenuation as me, Yet I get 5Mb and never faster than that.

      BT Infinity 2: 80,000 kbps / 20,000 kbps
      Old ADSL2+ Connection: 5024 kbps / 798 kbps, Line Attenuation 39.5 db 21.9 db, Noise Margin 6.4 db 12.4 db

    8. #7
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Download speed dropping to 453kbs

      Quote Originally Posted by rickster245 View Post
      Same attenuation as me, Yet I get 5Mb and never faster than that.
      Then you too have much less speed than you should have. From your previous posts it appeared you may have a fault on your line.
      Line Testing started again on my Line. What Speeds should I expect?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      Rokugan's Avatar
      Rokugan is offline Sky User Member
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Jan 2013
      Location
      Stirling , Scotland
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Download speed dropping to 453kbs

      Yeah so apparently i tried what you said Isitme and not much help came from it , should i just phone sky for them to check my line

    10. #9
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Download speed dropping to 453kbs

      Where are the stats from the Test socket you were asked to post?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      Rokugan's Avatar
      Rokugan is offline Sky User Member
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Jan 2013
      Location
      Stirling , Scotland
      Posts
      17
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Download speed dropping to 453kbs

      Quote Originally Posted by Isitme View Post
      Where are the stats from the Test socket you were asked to post?
      i know i forgot something

     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION