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    Sagemcom router and B.B. connection issues

    This is a discussion on Sagemcom router and B.B. connection issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello guys, Im new to forum and was looking for some help , so can u help me . I ...

    1. #1
      karpof's Avatar
      karpof is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
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      Sagemcom router and B.B. connection issues

      Hello guys,
      Im new to forum and was looking for some help , so can u help me .

      I have a Sagemcom router ...
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1

      with sky and im having disconnection issues
      my broadband (BB) connection keeps disconnecting intermittently, i have been on to sky and

      they went through the fault finding process but not having any joy, so sky have said if i

      want to cancell my contract i can , as they cannot fix the problem but i noticed on this

      forum that the
      Firmware Version 6.14.2a4N_UNI is not reliable and wondered could this be my problem

      ,so i was wondering also, could i DOWNGRADE the firmware to an earlier version to see if

      that fixes my problem
      thanx for any help guys


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    3. #2
      stretchy's Avatar
      stretchy is offline Sky User Member
      Exchange: Arrowebrook
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD 2TB
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      Re: Sagemcom router and B.B. connection issues


    4. #3
      karpof's Avatar
      karpof is offline Sky User Member
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      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
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      Re: Sagemcom router and B.B. connection issues

      Hi and thanx for the link,
      So is there a fix for the problem ?

    5. #4
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
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      Re: Sagemcom router and B.B. connection issues

      Currently not. It might pay to 'subscribe' to the other thread though as I have just spent some time searching the web over this issue.

      As a direct result I've 'bumped' a post I made the other day regarding this asking for some comment.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      karpof's Avatar
      karpof is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Jan 2013
      Posts
      11
      Thanks
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      Thanked 1 Time in 1 Post

      Re: Sagemcom router and B.B. connection issues

      hi Scubbie thanx for the link , i have read the info and i ran the
      SkyRecoveryUK tool and i am now back on the Firmware Version 5.27.1a4N
      my BB seems more stable again but for how long i dont know (time will tell ) one thing i was wondering , is there a way to stop the router taking the firmware update to prevent it happening again ?
      thanx for your help
      Last edited by Scubbie; 05-02-13 at 05:41 PM. Reason: removed pic

    7. #6
      karpof's Avatar
      karpof is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
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      Thanked 1 Time in 1 Post

      Re: Sagemcom router and B.B. connection issues

      i have followed the links and done the reset and it seems to be more stable now ,
      Is there a way to stop the router taking a firmware update ?
      thanx for the solution appreciated

    8. #7
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
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      Re: Sagemcom router and B.B. connection issues

      Sadly the router will check about once every 24 hours that it is connected and also when you first connect it to the Internet. There is no option to prevent it from checking for an update. It is a matter of time before it will try again.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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