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    Sky Broadband Unlimited Connection Drops

    This is a discussion on Sky Broadband Unlimited Connection Drops within the Sky Broadband help forums, part of the Sky Broadband help and support category; Could I ask you to confirm the telephone exchange code please? If you can click the link below for the ...

    1. #11
      Scubbie's Avatar
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      Re: Sky Broadband Unlimited Connection Drops

      Could I ask you to confirm the telephone exchange code please? If you can click the link below for the SamKnows site and put in your post code, you should be able to see the code there:

      SamKnows - Telephone Exchange Search

      Also can you provide some times and dates when you are noticing the slow down in your speed please?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by Scubbie View Post
      Could I ask you to confirm the telephone exchange code please? If you can click the link below for the SamKnows site and put in your post code, you should be able to see the code there:

      SamKnows - Telephone Exchange Search

      Also can you provide some times and dates when you are noticing the slow down in your speed please?


      Sure...

      Cleethorpes SLCLS North East Lincolnshire Yorkshire & Humberside







      Think it's for a couple of weeks now.

      In terms of timings....7am in the morning I'm at 9mb.

      4pm - 6mbps
      5pm - 5mbps
      7pm - 3.73mbps
      8:40pm - 1.48mbps
      9pm - 0.63mbps

      These are with speedtest - aware these are not accurate readings.

      Just had a connection disconnect - first one I recall for a while - as of about 9:45pm.

    4. #13
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      Re: Sky Broadband Unlimited Connection Drops

      Thank you so much.

      Could I also ask you for the ping times before, during and after the slow down please?

      P.S. I'm forwarding this on to someone who is looking into it

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      dobbadobbs (23-01-13)

    6. #14
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by Scubbie View Post
      Thank you so much.

      Could I also ask you for the ping times before, during and after the slow down please?

      P.S. I'm forwarding this on to someone who is looking into it


      Yep...


      Don't think have differentiated too much.

      Before, at best speeds prior to 5pm - 109ms

      During - 121ms

      and at 9pm - 148ms

      - - - Updated - - -

      That is pinging the 'Kingston Upon Hull' server on speedtest which isn't that far away.

      Hope this helps.

      Thanks again.

    7. #15
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      Re: Sky Broadband Unlimited Connection Drops

      Can I ask you to collect some times over the next few days please?

      This information can then be sent to the person whom I am referring to and they can feed it to the right people for you.

      If you could using the Ping command and ping the BBC website, this would be most useful.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #16
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by Scubbie View Post
      Can I ask you to collect some times over the next few days please?

      This information can then be sent to the person whom I am referring to and they can feed it to the right people for you.

      If you could using the Ping command and ping the BBC website, this would be most useful.
      No prob. Will do it tomorrow!

    9. #17
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by dobbadobbs View Post
      Yep...


      Don't think have differentiated too much.

      Before, at best speeds prior to 5pm - 109ms

      During - 121ms

      and at 9pm - 148ms

      - - - Updated - - -

      That is pinging the 'Kingston Upon Hull' server on speedtest which isn't that far away.

      Hope this helps.

      Thanks again.
      You're not uploading by any chance are you? (or using p2p)
      (
      100ms UK > UK is pretty dire for a fixed line service.

    10. #18
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by dragon2611 View Post
      You're not uploading by any chance are you? (or using p2p)
      Very good point. Could you also ensure that nothing else is being used at the same time please?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #19
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      Re: Sky Broadband Unlimited Connection Drops

      Quote Originally Posted by Scubbie View Post
      Very good point. Could you also ensure that nothing else is being used at the same time please?

      Don't think anything was open but twitter on my mac.

      First stats here 07:15.


      --- BBC - Homepage ping statistics ---
      5 packets transmitted, 5 packets received, 0% packet loss
      round-trip min/avg/max = 41.8/42.4/43.2 ms

      Speedtest showing 108ms + 8.83mbps download.

      Also, connection disconnected as of 07:24 (showed router page failed to detect a connection)

      Sync rate showing 10237 down 797 up (this is less than the other day)
      Last edited by dobbadobbs; 24-01-13 at 08:29 AM.

     

     
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