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Too late to cancel?
This is a discussion on Too late to cancel? within the Sky Broadband help forums, part of the Sky Broadband help and support category; It's been over a month and I'm still offline, apparently waiting for something to get sorted out in the fulham ...
- 16-10-06, 05:07 PM #1
Too late to cancel?
It's been over a month and I'm still offline, apparently waiting for something to get sorted out in the fulham exchange. Is it too late for me to cancel Sky and sign up with someone else? Will it take ages to cancel and free up the line so I can go ahead with signing up elsewhere?
- 16-10-06, 06:18 PM #2
you get 8 days from the day you get connected with router. so you should be ok to cancel.
- 16-10-06, 10:00 PM #3Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
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Just say that you have had enough and that you really cant be bothered waiting! Even though your not really paying till you get connected!
- 17-10-06, 11:23 AM #4
Called Sky and asked them how long it will take to cancel, and they said it'll take up to 30 days to generate a MAC code, but it would probably be less... Judging by how long everything has taken so far, I don't believe it will take less, I can't even believe it'll only take 30 days. So basically, I'm ****ed if I do and ****ed if I don't.
- 17-10-06, 01:34 PM #5
30 days. my aol was done in a couple of hours
call them back and tell them you want cancellations (stand your ground)
tell them you want to cancel and while they are at it you dont want your tv as well.
politley tell them to shove it
then sit back and watch all the things they offer to stop you leaving .
you may get all sorts of goodies plus you may get connected quicker, thats if you still want it
- 17-10-06, 01:43 PM #6
I would do that if I thought they know what they're doing, but they don't. No point in demanding anything from a company that says: we're not sure what the problem in the exchange is, and we're not sure how long it's going to take, and we're not sure what progress if any has been made on this since Sep 25. When I mentioned the cancellation he replied as if he's been discussing this quite regularly, and said they can't do anything to speed up the 'up to 30 days', but that it would probably be shorter. So if I cancel, I'll be on the phone in another 15 days trying to find out what's going on, and I'll probably be told: we're not sure how long it will take... Never experienced such incompetence. If most of us said that to our customers in our jobs, we'd probably be fired or lose our businesses pretty fast. Who's holding Sky accountable?
- 17-10-06, 01:51 PM #7
it might be worth ring the tv side of it up, and telling them you want to cancel.
when they ask why, tell them its because they are messing you about with bb.
even if they dont sort the bb out you might get 1/2 price subscription for a while,
better than nothing and worth trying
- 17-10-06, 02:16 PM #8
If you signed up for connect you need a MAC if you signed up for one if the LLU packages you need a cease put on your line.
- 17-10-06, 02:28 PM #9
LLU in my case. What does that mean in terms of timeline vs. MAC code? Is it still Sky that needs to do that?
- 17-10-06, 02:58 PM #10
Yes, sky need to contact bt and order a cease, but as with other things they have not got this down yet. If you search the forum for cease and read through the threads you should get an idea of what to expect. Sorry I can't be of more help, but if I get time later I will pull together some info and post in this thread.