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    Random Broadband/phone issue

    This is a discussion on Random Broadband/phone issue within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi all, wondering if anyone can give me a suggestion on what could cause the weird issue ive just got ...

    1. #1
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      Random Broadband/phone issue

      hi all,
      wondering if anyone can give me a suggestion on what could cause the weird issue ive just got in the last day or so, my broadband has dropped from ~18.9 mb to 6mb then slowly crept back back up to only 13mb or so, but it is dropping out alot and whenever i use the landline it drops the broadband, have plugged into the test socket and tried a brand new microfilterto no effect, have logged a complaint with sky but i think im going to call again this morning as the drop outs are getting silly now as the noise margin starts at about 7db but slowly drops over a fairly short time. their is noise on the phone also


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      Re: Random Broadband/phone issue

      Plug only the phone into the test socket, if there is still noise on the line then it would indicate a line fault. Have you also tried a different handest? - I had a handset once that was found to be the cause of some interference on the line, changed the handset and problem was solved!

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      Re: Random Broadband/phone issue

      tried that yesterday and still is noise on the line which i reported yesterday, just gotta wait on CST apprently according to the contact center member i just spoke to

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      Re: Random Broadband/phone issue

      well bt were here today, no fault on the line apprently, have called back cst and been told to leave phone unplugged ad cal back in 48 hours to see if the internet is still working, they suspect its a high resistance fault

     

     

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