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    Good Connection or Bad?

    This is a discussion on Good Connection or Bad? within the Sky Broadband help forums, part of the Sky Broadband help and support category; lol - I know of too many stories about VM's bad habits and messed up customer services. When I last ...

    1. #11
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      Re: Good Connection or Bad?

      lol - I know of too many stories about VM's bad habits and messed up customer services. When I last looked around for a new ISP/telephone provider, I wasn't aware that I couldn't get VM but had already put them at the bottom of the list.

      What I have learnt from others since I chose Sky hasn't convinced me otherwise.

      @Smir: The first time that you connect the Sky Hub SR101 to the Internet it performs a variety of things. This will explain they restarting that the router went through.

      I do not have a comprehensive list, but you can include things like gaining access to the Sky servers for the first time, updating the firmware and choosing between MER (1st choice) and PPPoA.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
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      Re: Good Connection or Bad?

      Just did a random check, don't know when it changed...

      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 41083 67070 0 137118 987203 20:06:01
      LAN Up 448964 355100 0 851412 163824 42:17:46
      WLAN Up 343685 288902 0 3584 2 42:17:46
      Broadband Link Downstream Upstream
      Connection Speed 7004 kbps 796 kbps
      Line Attenuation 48.5 dB 29.9 dB
      Noise Margin 5.9 dB 15.15 dB

      20/10/2013 Fibre Order
      17/12/2013 Fibre Installation Date
      28/01/2014 Fibre Pro Upgrade

    4. #13
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      Re: Good Connection or Bad?

      internet just dropped....

      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 1368 2109 0 0 0 00:01:21
      LAN Up 2043 1473 0 0 0 00:02:08
      WLAN Up 238 59 0 0 0 00:02:08
      Broadband Link Downstream Upstream
      Connection Speed 7000 kbps 796 kbps
      Line Attenuation 48.5 dB 29.9 dB
      Noise Margin 6.0 dB 15.15 dB

      Jan 1 00:00:07 syslog: BusyBox v1.17.2
      Jan 1 00:00:17 syslog: Line 0: xDSL G.994 training
      Jan 1 00:00:19 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplex
      Jan 1 00:00:19 syslog: eth3 (switch port: 3) Link UP 100 mbps full duplex
      Jan 1 00:00:32 syslog: Line 0: ADSL G.992 started
      Jan 1 00:00:37 syslog: Line 0: ADSL G.992 channel analysis
      Jan 1 00:00:43 syslog: Line 0: ADSL G.992 message exchange
      Jan 1 00:00:44 syslog: Line 0: ADSL link up, Bearer 0, us=796, ds=7000
      Jan 1 00:00:49 syslog: atm0 - WAN link UP.
      Jan 1 00:00:49 syslog: Send out NTP request to ntp1.isp.sky.com
      Jan 1 00:00:49 syslog: Time has been set from ntp1.isp.sky.com
      Dec 26 22:57:13 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

      20/10/2013 Fibre Order
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      28/01/2014 Fibre Pro Upgrade

    5. #14
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      Re: Good Connection or Bad?

      The first one was a reset around 3 in the morning - in line with DLM doing it's job.

      The 2nd was a complete reset. It also happened previously looking at the 1st set of stats. Make sure that the power lead is plugged in properly and that there is no loose connection between the router and the wall socket if you are using an extension.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
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      Re: Good Connection or Bad?

      First reset was a complete power loss of the whole street had no choice and it did a total power cycle, it did it a few times when i first turned it on.

      20/10/2013 Fibre Order
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      28/01/2014 Fibre Pro Upgrade

    7. #16
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      Re: Good Connection or Bad?

      Does this look strange??


      Jan 1 00:00:07 syslog: BusyBox v1.17.2
      Jan 1 00:00:17 syslog: Line 0: xDSL G.994 training
      Jan 1 00:00:19 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplex
      Jan 1 00:00:19 syslog: eth3 (switch port: 3) Link UP 100 mbps full duplex
      Jan 1 00:00:32 syslog: Line 0: ADSL G.992 started
      Jan 1 00:00:37 syslog: Line 0: ADSL G.992 channel analysis
      Jan 1 00:00:43 syslog: Line 0: ADSL G.992 message exchange
      Jan 1 00:00:44 syslog: Line 0: ADSL link up, Bearer 0, us=796, ds=7000
      Jan 1 00:00:49 syslog: atm0 - WAN link UP.
      Jan 1 00:00:49 syslog: Send out NTP request to ntp1.isp.sky.com
      Jan 1 00:00:49 syslog: Time has been set from ntp1.isp.sky.com
      Dec 26 22:57:13 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
      Dec 26 23:21:54 syslog: Lease renewed 3610 ip xxxx
      Dec 26 23:51:58 syslog: Lease renewed 3590 ip xxxx
      Dec 27 00:23:39 syslog: Lease renewed 3644 ip xxxx
      Dec 27 00:51:35 syslog: Lease renewed 3581 ip xxxx
      Dec 27 01:20:14 syslog: Lease renewed 3571 ip xxxx
      Dec 27 01:27:56 syslog: eth3 (switch port: 3) Link DOWN.
      Dec 27 01:27:58 syslog: eth3 (switch port: 3) Link UP 10 mbps full duplex
      Dec 27 01:28:03 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 01:28:05 syslog: eth2 (switch port: 2) Link DOWN.
      Dec 27 01:28:07 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 01:28:09 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplex
      Dec 27 01:31:15 syslog: Send out NTP request to ntp1.isp.sky.com
      Dec 27 01:47:19 syslog: Lease renewed 3543 ip 2.124.239.138
      Dec 27 02:07:05 syslog: eth0 (switch port: 0) Link DOWN.
      Dec 27 02:07:25 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplex
      Dec 27 02:11:32 syslog: Lease renewed 3545 ip xxxx
      Dec 27 02:38:07 syslog: Lease renewed 3588 ip xxxx
      Dec 27 03:03:49 syslog: Lease renewed 3549 ip xxxx
      Dec 27 03:30:45 syslog: Lease renewed 3624 ip xxxx
      Dec 27 03:33:55 syslog: eth2 (switch port: 2) Link DOWN.
      Dec 27 03:33:58 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 03:33:59 syslog: eth2 (switch port: 2) Link DOWN.
      Dec 27 03:34:31 syslog: eth0 (switch port: 0) Link DOWN.

      20/10/2013 Fibre Order
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      28/01/2014 Fibre Pro Upgrade

    8. #17
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      It looks like to are connecting and disconnecting things via the Ethernet ports. If this is the case or you are turning on or off whatever is connected to then, then there is no harm.

      Sent from my Galaxy SII using Forum Runner

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
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      Re: Good Connection or Bad?

      I wasn't disconnecting anythig... I'm wondering if I have a faulty hub...? With the random reboots when I'm online etc




      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN MER 946100 514311 0 3770 7504 06:09:02
      LAN Up 229580 209293 0 4023 9594 11:30:57
      WLAN Up 634137 1035369 0 38529 6860 11:30:57
      Broadband Link Downstream Upstream
      Connection Speed 7611 kbps 796 kbps
      Line Attenuation 48.5 dB 29.8 dB
      Noise Margin 7.1 dB 14.14 dB


      Code:
      Jan  1 00:00:07 syslog: BusyBox v1.17.2
      Jan  1 00:00:17 syslog: Line 0: xDSL G.994 training
      Jan  1 00:00:19 syslog: eth1 (switch port: 1) Link UP 100 mbps full duplex
      Jan  1 00:00:19 syslog: eth3 (switch port: 3) Link UP 100 mbps full duplex
      Jan  1 00:00:32 syslog: Line 0: ADSL G.992 started
      Jan  1 00:00:37 syslog: Line 0: ADSL G.992 channel analysis
      Jan  1 00:00:43 syslog: Line 0: ADSL G.992 message exchange
      Jan  1 00:00:44 syslog: Line 0: ADSL link up, Bearer 0, us=796, ds=7000
      Jan  1 00:00:49 syslog: atm0 - WAN link UP.
      Jan  1 00:00:49 syslog: Send out NTP request to ntp1.isp.sky.com 
      Jan  1 00:00:49 syslog: Time has been set from ntp1.isp.sky.com
      Dec 26 22:57:13 syslog: Received NTP Sync Reply from ntp1.isp.sky.com 
      Dec 26 23:21:54 syslog: Lease renewed 3610 ip xxxx
      Dec 26 23:51:58 syslog: Lease renewed 3590 ip xxxx
      Dec 27 00:23:39 syslog: Lease renewed 3644 ip xxxx
      Dec 27 00:51:35 syslog: Lease renewed 3581 ip xxxx
      Dec 27 01:20:14 syslog: Lease renewed 3571 ip xxxx
      Dec 27 01:27:56 syslog: eth3 (switch port: 3)  Link DOWN.
      Dec 27 01:27:58 syslog: eth3 (switch port: 3) Link UP 10 mbps full duplex
      Dec 27 01:28:03 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 01:28:05 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 01:28:07 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 01:28:09 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplex
      Dec 27 01:31:15 syslog: Send out NTP request to ntp1.isp.sky.com 
      Dec 27 01:47:19 syslog: Lease renewed 3543 ip xxxx
      Dec 27 02:07:05 syslog: eth0 (switch port: 0)  Link DOWN.
      Dec 27 02:07:25 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplex
      Dec 27 02:11:32 syslog: Lease renewed 3545 ip xxxx 
      Dec 27 02:38:07 syslog: Lease renewed 3588 ip xxxx
      Dec 27 03:03:49 syslog: Lease renewed 3549 ip xxxx
      Dec 27 03:30:45 syslog: Lease renewed 3624 ip xxxx
      Dec 27 03:33:55 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 03:33:58 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 03:33:59 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 03:34:31 syslog: eth0 (switch port: 0)  Link DOWN.
      Dec 27 04:00:56 syslog: Lease renewed 3582 ip xxxx
      Dec 27 04:17:20 syslog: Line 0: ADSL link down
      Dec 27 04:17:20 syslog: Line 0: xDSL G.994 training
      Dec 27 04:17:21 syslog: Clear IP addresses. IP connection DOWN.
      Dec 27 04:17:21 syslog: atm0 - WAN link DOWN.
      Dec 27 04:17:36 syslog: Line 0: ADSL G.992 started
      Dec 27 04:17:40 syslog: Line 0: ADSL G.992 channel analysis
      Dec 27 04:17:46 syslog: Line 0: ADSL G.992 message exchange
      Dec 27 04:17:47 syslog: atm0 - WAN link DOWN.
      Dec 27 04:17:47 syslog: Line 0: ADSL link down
      Dec 27 04:17:48 syslog: Line 0: xDSL G.994 training
      Dec 27 04:18:04 syslog: Line 0: ADSL G.992 started
      Dec 27 04:18:08 syslog: Line 0: ADSL G.992 channel analysis
      Dec 27 04:18:14 syslog: Line 0: ADSL G.992 message exchange
      Dec 27 04:18:16 syslog: Line 0: ADSL link up, Bearer 0, us=796, ds=7611
      Dec 27 04:18:21 syslog: atm0 - WAN link UP.
      Dec 27 04:18:21 syslog: Send out NTP request to ntp1.isp.sky.com 
      Dec 27 04:51:45 syslog: Lease renewed 3652 ip xxxx
      Dec 27 05:21:17 syslog: Lease renewed 3641 ip xxxx
      Dec 27 05:21:48 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 05:21:51 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 05:21:54 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 05:22:26 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 05:22:27 syslog: eth2 (switch port: 2) Link UP 100 mbps full duplex
      Dec 27 05:22:29 syslog: eth2 (switch port: 2)  Link DOWN.
      Dec 27 05:34:17 syslog: eth0 (switch port: 0) Link UP 100 mbps full duplex
      Dec 27 05:35:28 syslog: eth0 (switch port: 0)  Link DOWN.
      Dec 27 05:46:46 syslog: Lease renewed 3654 ip xxxx
      Dec 27 06:21:45 syslog: Lease renewed 3612 ip xxxx
      Dec 27 06:45:45 syslog: Send out NTP request to ntp1.isp.sky.com 
      Dec 27 06:48:50 syslog: Lease renewed 3648 ip xxxx
      Dec 27 07:23:28 syslog: Lease renewed 3651 ip xxxx
      Dec 27 07:53:18 syslog: Lease renewed 3583 ip xxxx
      Dec 27 08:25:14 syslog: Lease renewed 3597 ip xxxx
      Dec 27 08:49:31 syslog: Lease renewed 3572 ip xxxx
      Dec 27 09:08:31 syslog: Send out NTP request to ntp1.isp.sky.com 
      Dec 27 09:18:23 syslog: Lease renewed 3607 ip xxxx
      Dec 27 09:49:02 syslog: Lease renewed 3632 ip xxxx
      Dec 27 10:24:25 syslog: Lease renewed 3571 ip xxxx
      Last edited by Smir; 27-12-12 at 11:36 AM.

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      28/01/2014 Fibre Pro Upgrade

    10. #19
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      Re: Good Connection or Bad?

      I was also thinking along the lines that perhaps the socket which the Hub is plugged into may be loose or perhaps the wiring suspect. Alternatively, since there was the power cut, is it possible that there was a 2nd brief flicker on the mains power supply?

      It is possible that the router may be faulty. Could I ask that you monitor the situation?

      If this happens again then you will need to contact Sky. Be prepared to go through their 'Sky Answers' crib sheet. Explain that you have had the router connected over a period of time and that it has rebooted when no one has been around and that you suspect that it is the router.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
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      Re: Good Connection or Bad?

      Socket 2 and 3 which I believe would be the middle two both have Sky Ethernet cables connected to them and connect to sky and PS3, 1 and 4 are my own cables and are smart TV and PC.


      I do have a spare Sky hub, as I still received the hub for my fibre order even though they messed it up and had to cancel the order.

      What does the on demand light represent on the hub? As it randomly comes on and off.


      Last night I was playing CSS and it cut out on me.. There was no power flicker as I was on the PC at the time an no lights or anything flickered I watched the hub as all the lights turned off except the top one.

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      17/12/2013 Fibre Installation Date
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