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    Sky discriminating against the Disabled

    This is a discussion on Sky discriminating against the Disabled within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by dholdi Why dont you give them a ring instead ? that did actually make me laugh out ...

    1. #11
      reddwarfcrew's Avatar
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      Re: Sky discriminating against the Disabled

      Quote Originally Posted by dholdi View Post
      Why dont you give them a ring instead ?
      that did actually make me laugh out loud!!


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    3. #12
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      Re: Sky discriminating against the Disabled

      Tis the season to be jolly.


    4. #13
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      Re: Sky discriminating against the Disabled

      When my father died I rang to cancel his service and was asked for his password. I explained I didn't live with him and had no way of knowing it. I couldn't believe my ears when the woman then said I'd have to guess it. I'd tried about 5 guesses for the obvious things like Mother's maiden name etc and then snapped and demanded to be put through to someone in the UK. When the call was transferred I didn't even have to say anything as she knew what I'd just been asked to do and sincerely apologised straight away.

      Management of these companies will always say foreign call centre workers are all university graduates and better trained, but were expecting me to extract the password from a dead man.

    5. #14
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      Re: Sky discriminating against the Disabled

      It's because they never divert from the script in front of them. Give them an unscripted situation they melt.

      Foreign call centres never benefit the customers. They are just a way of saving money.

    6. #15
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      Re: Sky discriminating against the Disabled

      I'm sure they manage to deal with a large proportion of the calls that are more mundane, rather than the exceptional case described above

      If you're not getting anywhere with the foreign call centre, then kindly insist on speaking to a supervisor, or if communication is proving difficult to someone based in the UK. These requests are generally on their script!

     

     
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