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    Line activation before letter received?

    This is a discussion on Line activation before letter received? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there Father in Law has now been visited by the Sky broadband engineers (who were not in a very ...

    1. #1
      masefield's Avatar
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      Line activation before letter received?

      Hi there
      Father in Law has now been visited by the Sky broadband engineers (who were not in a very talkative mood apparently). He was left with no manual or other information - he has now been told that he will receive his activation letter from bt shortly. I have looked on the front of his router box and have noted that a number of the lights are either on or are flashing. I have also noted that one of the lights appears to be a tick - will that light up when he is activated as I suppose that there will be a bit of a time lag between activation and when he gets his letter.

      Is there any tutorial(s) available as to what he will need to do next when he is activated. Many thanks


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    3. #2
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      No the tick is just a self test the i will be lit when you are connected, the light will also be lit as well if with another ISP at the moment.

      Ps it will be a matter of trying and also checking BT Online Tracker.

    4. #3
      masefield's Avatar
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      Quote Originally Posted by Hornet View Post
      It will be a matter of trying and also checking BT Online Tracker.
      Thanks for the response sorry to be thick whats the www address for the bt online tracker. I believe that he has also signed up for Sky phone - will that make a difference. Is there an average time for line activation (sky engineers visited on the 6th October). Thanks.

    5. #4
      Hornet's Avatar
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      http://www2.bt.com/btPortal/applicat...teArea=btb.bot is the website the thing you'll need is BT's account number as you have to register.

    6. #5
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      Welcome btw.

     

     

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