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    Network crashing after connection drops

    This is a discussion on Network crashing after connection drops within the Sky Broadband help forums, part of the Sky Broadband help and support category; At random times I lose my network connection usually if the internet connection drops. The toolbar status says Local Access ...

    1. #1
      Pompeyfan's Avatar
      Pompeyfan is offline Sky User Member
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      Network crashing after connection drops

      At random times I lose my network connection usually if the internet connection drops. The toolbar status says Local Access but there is no local access either meaning I can't access either NAS drive nor use the media streamer that goes from NAS to TV, and I can't even access the router through IE with the only cure being to unplug the router from the mains.

      My line has been tested and is fine and getting 14Mbps and I tried the router in the master socket but it made no difference. My network setup is:

      Sky Netgear 834GT router - connected to a desktop PC via ethernet, 2x NAS drives via ethernet, switch via ethernet that has a blu-ray DVD player, Sky+ HD box, Iomega Boxee TV streamer, Xbox 360 all connected via ethernet with things like a tablet, laptop, mobile phones etc using wireless but when it goes down everything stops working untill the router is unplugged and plugged back in.

      I suspect its the router thats at fault (its about 7 or 8 years old now), and I rang Sky Tech Support who told me I can connect any router but they won't support it (fair enough), but they also won't give me my username and password which are embedded in the sky router and without those details I can't see how any other router will connect - I was offered a new Sky Hub for 40 quid, but I can't find out if it has gigabyte ethernet ports or not (it'd be silly me buying a non-gigabyte router when most of my cabled devices are gigabyte).

      Any ideas? Is there anyway to get my details out of my sky router to use a third-party one with wireless-n and gigabyte?

      Cheers


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    3. #2
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Network crashing after connection drops

      Obtaining the username and password is very easy with your router. Just go here- Sky router password generator put in the LAN MAC address of your router and click Generate.

      The new Sky Hub does not have gigabit ports and only has a maximum wireless N speed of 144mbps.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Pompeyfan's Avatar
      Pompeyfan is offline Sky User Member
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      Re: Network crashing after connection drops

      Quote Originally Posted by Isitme View Post
      Obtaining the username and password is very easy with your router. Just go here- Sky router password generator put in the LAN MAC address of your router and click Generate.

      The new Sky Hub does not have gigabit ports and only has a maximum wireless N speed of 144mbps.
      Cheers for the reply. I used that tool, but it gave a totally different WPA password to the one I'm using and which was the sky default one, so I'm not sure I did it right.

    5. #4
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Network crashing after connection drops

      Did you use the LAN MAC? Copy and paste it from your router status page straight into the generator. Make sure you do not leave any spaces.

      You can also try MRMT's Sky Router tool to check, you can get it from here -
      Sky Router Tool - About - Sky Broadband Logging and Statistics - pH-Mb

      I am not certain this will work with the new er firmware, but it is worth a try.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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