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    SkyBB down?

    This is a discussion on SkyBB down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Are there any known issues with SkyBB today? I was just working on my tablet and the connection dropped. ...

    1. #1
      Ross L's Avatar
      Ross L is offline Sky User Member
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      SkyBB down?

      Hi,

      Are there any known issues with SkyBB today? I was just working on my tablet and the connection dropped. I checked the router and under connection it says 'Authentication Failed'.

      Any ideas?

      Thanks in advance.

      Ross


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: SkyBB down?

      There are many potential reasons.

      Starting with some simple checks...


      • Do you have an old router which you can plug in? Does it get any connection stats (it won't connect to Sky's servers unless it is a Sky router unless configured to do so, but will give the connections stats)?
      • Is your telephone line alright? Can you call it? With a corded phone dial '1' and listen for any unusual noise?
      • If you can, can you try another Sky router (and it's PSU)?


      There haven't been any RSS feeds this morning, so I would suggest that the next step is a phone call to Sky.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: SkyBB down?

      If your phone line is OK, reboot your router by switching off the power for a minute then on again.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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