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    Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

    This is a discussion on Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 2501 1951 0 3674 13628 00:01:50 LAN ...

    1. #1
      LukeRogers91's Avatar
      LukeRogers91 is offline Sky User Member
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      Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2501 1951 0 3674 13628 00:01:50
      LAN 100M/Full 2499 3151 0 8669 2731 00:03:14
      WLAN 54M 198 309 0 179 417 00:03:02
      ADSL Link Downstream Upstream
      Connection Speed 3776 kbps 896 kbps
      Line Attenuation 32 db 19 db
      Noise Margin 14 db 14 db

      Over the past few weeks I've had 5+ drop outs of my broadband.

      My usual synch rate is 11-12000 Kbps and 1100 Kbps Upload with download margin between 5-7 and no problems.

      Recently there have been new roadside cabinets being installed because our local exchange and town is undergoing an FTTC upgrade.

      When I reset my router it takes between 45 seconds > 1 minute to synch and it synchs to the above stats.

      The first time this happened its stayed like it for about 3-4 days, and as now it has been 3 days at the above stats after mulitple restarts.

      Below is a link to my exchange info:
      SamKnows - Broadband Availability - Fleetwood (LCFLW) Exchange

      Is this a fault on Skys end? Could it be a hardware problem on my end? Is is known for problems like this during FTTC upgrades.

      Any suggestions on next steps would be appreciated.


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    3. #2
      Scubbie's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      There is a lot of evidence where other members have had their connection speeds drop when Fibre has been installed locally.

      My own speeds dropped this weekend too:

      Broadband Link Downstream Upstream
      Connection Speed 17022 kbps 1161 kbps
      Line Attenuation 18.0 dB 10.1 dB
      Noise Margin 6.3 dB 8.8 dB

      I am hoping that it is something else, not Fibre. Annoyingly I still don't have any Fibre cabinets near where I live, yet the rest of the area is having theirs installed or they are live.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      LukeRogers91's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      Well I've actually seen one put down my street, the old one is still there, so I'm guessing it's not active yet? Do they remove the old one after they have finished?

    5. #4
      Scubbie's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      The new cabinet contains all the Fibre connections. These are linked to the original street cabinet and your VDSL signal is passed over the copper cable from here to your home.

      So for now both cabinets will remain in place.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      Isitme's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      Have you asked Sky to either re-run DLM on your line or configure it manually? You look like you have the potential for much more speed, so you should do so.

      Engineers working in cabinets have been known to unwittingly disturb other lines and cause problems. DLM may have kicked in and reduced your speed and failed to restore it when the problem was cleared.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      I've been in contact with Sky, they did a line test and found no faults. They have passed it on to the engineers.

    8. #7
      Isitme's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      They should have configured your line and restarted DLM. Give them a ring and ask them to do that.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      LukeRogers91's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      My local exchange says its enabled for FTTC, and is taking orders, but when I do a test on both Sky and BT for Fibre its says unavailable? are these up to date and accurate when the exchange is newly updated? Anyway to find out if my street cab is enabled etc? Any advice thanks.

    10. #9
      Isitme's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      Try checking with this one - FTTC Check

      and this one-
      Openreach - Superfast fibre broadband - Where and when

      The only way to know for sure is to walk to your cabinet, find the fibre cabinet it is connected too and listen to it. If you hear a humming sound coming from it, it is active and probably accepting orders. If it is silent it is not yet fully enabled.

      Even if it is available it could be a long time before you can get connected, some are being quoted dates near the end of January.
      You would be better getting your ADSL up to speed in the meantime.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      LukeRogers91's Avatar
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      Re: Recent drop outs, lowered speed. Weather? FTTC Upgrade? Faulty Line?

      It is taking orders, all the premises around my street can order a Fibre package, except my street and friends adjacent street, just confused on how I can be surrounded by houses able to get fibre and I can't yet.

     

     
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