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    New to sky could somebody please look at my router settings please ;-)

    This is a discussion on New to sky could somebody please look at my router settings please ;-) within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hiya, First post of many im sure! glad to be here ;-) question is.............. just joined sky........activation date was delayed ...

    1. #1
      djmacca's Avatar
      djmacca is offline Sky User Member
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      New to sky could somebody please look at my router settings please ;-)

      Hiya,

      First post of many im sure!
      glad to be here ;-)

      question is..............

      just joined sky........activation date was delayed due to a line error somewhere...i thought ok...cool....
      bt openreach came out to my house and put in a new line etc etc.....
      now my phone is on and have a dial tone....

      i call sky up and they say my BB hasnt activated yet..BUT IT HAS,,, im currently on my parents sky router and the net is working!! its so slow tho urghhhhhhhhhhh...

      1.have plugged into bt test socket - no joy still slow..
      2.no extensions anywhere just router into the main socket only getting shy of 3.9mb
      3.router is only a few weeks old and its not faulty works fine in my parents house.

      any ideas this is the first time ive been on adsl as i used to have virgin cable in my parents house you see

      sky still havent sent my router so i need to call them ASAP cant see that making a differnce tho.

      havent tried shorter adsl cable from router to socket ( not got one yet )

      here are my settings if anybody can help and understand this....before i get on the phone to sky!!

      regards ste

      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 606 kbps
      Line Attenuation 24.5 dB 9.6 dB
      Noise Margin 16.6 dB 16.6 dB


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    3. #2
      tenar's Avatar
      tenar is offline Sky User Member
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      Re: New to sky could somebody please look at my router settings please ;-)

      your line is on starting profile ask for dlm to be run or if possible some agents can manually set the line to correct level

    4. #3
      djmacca's Avatar
      djmacca is offline Sky User Member
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      Re: New to sky could somebody please look at my router settings please ;-)

      Quote Originally Posted by tenar View Post
      your line is on starting profile ask for dlm to be run or if possible some agents can manually set the line to correct level
      thanks for the reply ;-)

      what should my line be set to

      they say i should see 9.1mps - 16mps

    5. #4
      itype's Avatar
      itype is offline Sky User Member
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      Re: New to sky could somebody please look at my router settings please ;-)

      A handy tool on the forum has given me this in regards to your line:

      ADSL2+ Speed Test
      We estimate your line is capable of between 16mb to 24mb broadband on an ADSL2+ service.

      This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP.
      If you have just joined Sky, so have been connected within the last 10 days, then your line is currently running DLM, it starts at the lowest speed and then increases it for 10 days. When it finishes it locks you at the highest possible speed your line can handle with the least errors.

      Hope this helps.
      Last edited by itype; 07-11-12 at 11:58 PM. Reason: Added information

     

     

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