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    Slow Speed

    This is a discussion on Slow Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Thanks everyone for your replies. Sky have arranged for an engineer to call later in the week to check line/wiring ...

    1. #11
      jbh123red's Avatar
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      Re: Slow Speed

      Thanks everyone for your replies. Sky have arranged for an engineer to call later in the week to check line/wiring etc so may be able to persuade them to move the master socket to an easier accessible place and hopefully resolve the speed issues. Thanks again everyone has been very helpful.


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    3. #12
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      Re: Slow Speed

      unless there is really bad issue with socket, engineer will not move master socket although its will depend on how line is coming into house and what cost this can be done at or if engineer decides its possible

    4. #13
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      Re: Slow Speed

      Your line has dropped to G.DMT which means it is having a really bad problem. Can you change the filter you are using for the router and go round all the other phone sockets in your use and disconnect whatever is connected to them.

      Do you live in a flat?

      Do you have a monitored alarm system wired into the phone.?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      jbh123red (09-11-12)

    6. #14
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      Re: Slow Speed

      Thanks - I unplugged all phone sockets when testing with Sky but no difference. I dont live in a flat & my alarm system is monitored but always has been - not sure if it is wired to the phone how would I find this out?

    7. #15
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      Re: Slow Speed

      not sure if it is wired to the phone how would I find this out?
      If your alarm calls a centre when it is triggered then it will be connected to the phone line. In the past alarm installers wired the alarm directly into the AB terminals of the master socket so that they were not interfered with. This bypassed any filters which are necessary for broadband and could have a very bad effect on the connection. If yours is connected in such a way, it may be at the root of your problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #16
      jbh123red's Avatar
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      Re: Slow Speed

      BT engineer called, sorted wiring & installed ADSL socket - see stats below now. Very happy!!!

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 300678 1881533 0 197 0 16:46:36
      LAN Up 687449 369876 0 152 0 29:55:50
      WLAN Up 1375973 749073 0 8971 2761 29:55:29
      ADSL Link Downstream Upstream
      Connection Speed 9954 kbps 945 kbps
      Line Attenuation 43.5 dB 26.7 dB
      Noise Margin 4.9 dB 13.7 dB

    9. #17
      Isitme's Avatar
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      Re: Slow Speed

      It looks like your internal wiring has been interfering with the signal. Fitting a filtered faceplate would cure this, even if your alarm was incorrectly wired previously. Good result.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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