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    Moving Home.....26 days without the internet !!

    This is a discussion on Moving Home.....26 days without the internet !! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I moved home on Monday 29th October... I contacted Sky before moving and again on the day I moved. I ...

    1. #1
      bctom's Avatar
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      Angry Moving Home.....26 days without the internet !!



      I moved home on Monday 29th October... I contacted Sky before moving and again on the day I moved.

      I have been told that my phone and internet wont go live until 23rd November.... 26 days from the day I moved in.

      Is this normal? I cant belive in such a world where everything is done online I have to wait so long!

      You can go buy an iPhone in less than 10minutes and be online!


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    3. #2
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      Re: Moving Home.....26 days without the internet !!

      Is it a new-build property?

      If so, it is because BT Openreach will have to install a new phone line for you, and there are serious backlogs of engineers at the moment. Then you will have to wait for the phone and broadband to be activated, which will take more time. Therefore, I think 26 days would be about right. Sorry .

      If not, and a line is already present, and it connects to a working master socket inside the house, it shouldn't take this long. In that case, contact Sky and ask what is going on.

    4. #3
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      Re: Moving Home.....26 days without the internet !!

      Nope, its not a new build. Guy before had TalkTalk internet I think. I will be phoning Sky tonight!

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      Re: Moving Home.....26 days without the internet !!

      Please remember that Sky has to contract the services of a BTO Engineer. They have no choice on this.

      If there is no earlier appointment date available, then sadly there isn't much which can be done sooner.

      One tip that is worth considering for the next few weeks is to get a pay-as-you-go 3G dongle. You can always use this at a later date too.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: Moving Home.....26 days without the internet !!

      I called Sky back. They said it was the earliest that OpenReach said they could do it.

      Good idea with the PAYG 3G dongle, I'll have a look online.

    7. #6
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      Re: Moving Home.....26 days without the internet !!

      If there is an existing phone in the house, waiting so long is ridiculous. The engineer will not even need to visit the house, all the work is done in the exchange, moving the pair from the TalkTalk cabinet to the Sky one. Maybe 30-60 minutes work. You will probably be told to stay in for a visit from the BTO engineer, which will not happen, which makes things even worse.

      TomD


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      Re: Moving Home.....26 days without the internet !!

      When I moved to my flat with an existing phone line it took BTO 6 weeks!

      Luckily work were kind enough to lend me the 3g dongle!

    9. #8
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      Re: Moving Home.....26 days without the internet !!

      When I moved almost 2 years ago the (Sky) landline swapped over up on the day but (Sky) BB took another 5 weeks!
      The old and new premises were connected to the same street cabinet too!

      Sadly, we're a bungalow next to a house and that house is in direct line to the nearest cell mast, so dongles were not much help.
      And, we tried 'em all.
      Geoff, York.
      Can't call me a Luddite now!


     

     

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