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    help with broadband?

    This is a discussion on help with broadband? within the Sky Broadband help forums, part of the Sky Broadband help and support category; from test socket ROUTER STATISTICS System Up Time: 9:14:23 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time ...

    1. #1
      thejosh123's Avatar
      thejosh123 is offline Sky User Member
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      help with broadband?

      from test socket

      ROUTER STATISTICS

      System Up Time: 9:14:23
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 77843 697747 0 66143147 794482776 1:08:52
      LAN Down 0 0 0 0 0 9:14:23
      WLAN Up 731346 560942 0 806424248 69690669 9:14:04
      ADSL Link Downstream Upstream
      Connection Speed 507 kbps 414 kbps
      Line Attenuation 59.0 dB 29.6 dB
      Noise Margin 8.4 dB 15.9 dB
      Poll Interval: (secs, at least 3s)


      Not long ago had a new router seemed to do the trick, after bout 8 months really slow now and sometimes drops out when someone answers the phone. any idea what this is?


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: help with broadband?

      If when you are using the Test socket your Internet connection drops when someone answers the telephone then it sounds like there is a line fault.

      Call Sky Talk (I assume that they are your line provider) and explain what is happening and ask for a BTO Engineer to be arranged to fix it for you.

      Please be prepared for them to do some tests to confirm this with you.

      I think this kind of fault is known as a "High Resistance fault" and it occurs when one of the two telephone wires are shorting. The short can be anywhere between your home and the telephone exchange.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      thejosh123's Avatar
      thejosh123 is offline Sky User Member
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      Re: help with broadband?

      Quote Originally Posted by Scubbie View Post
      If when you are using the Test socket your Internet connection drops when someone answers the telephone then it sounds like there is a line fault.

      Call Sky Talk (I assume that they are your line provider) and explain what is happening and ask for a BTO Engineer to be arranged to fix it for you.

      Please be prepared for them to do some tests to confirm this with you.

      I think this kind of fault is known as a "High Resistance fault" and it occurs when one of the two telephone wires are shorting. The short can be anywhere between your home and the telephone exchange.
      its so frustrating to have to do that because previously had someone out is it right that it should be faulty every 8 months or so?

    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: help with broadband?

      Without looking at the specific cause of the fault in your case, it would be impossible to say why it has happened.

      Since a short in general can be caused by something as simple as a piece of wire which could be from something cut off from another connection or perhaps a connector which is breaking, it could be really simple to identify and fix.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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