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    Slow Broadband

    This is a discussion on Slow Broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have noticed that my sky unlimited BB has slowed down recently, on the status page from the router ...

    1. #1
      gardian8's Avatar
      gardian8 is offline Sky User Member
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      Question Slow Broadband

      Hi

      I have noticed that my sky unlimited BB has slowed down recently, on the status page from the router the speed is 1017kbps

      I used to connect at around 3mb/s

      Please can this be looked into?

      Please let me know what further information you require to investigate

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 5.14.7a4N
      ADSL Firmware Version A2pD030n.d23b

      Modem
      Modem Status Connected
      DownStream Connection Speed 1017 kbps
      UpStream Connection Speed 605 kbps
      VPI 0
      VCI 38


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband

      We need your routers stats - How to get your Sky Router statistics

      You should take these from your normal router position and then again from the Test socket. How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      gymno's Avatar
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      Re: Slow Broadband

      I know this probably won't have anything to do with the issues the op is having, but i just noticed the firmware version is the old 5.14.7a4N.

    5. #4
      gardian8's Avatar
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      Re: Slow Broadband

      Thanks for the reply

      I will get the router information tonight and post it here. The router is plugged into the master socket already.

      Ian

    6. #5
      gardian8's Avatar
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      Re: Slow Broadband

      ROUTER STATISTICS

      System Up Time: 23:47:57
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 4417 4986 0 982621 2275429 10:12:42
      LAN Down 0 0 0 0 0 23:47:57
      WLAN Up 3031007 4554413 0 2147483647 2147483647 23:47:36
      ADSL Link Downstream Upstream
      Connection Speed 1023 kbps 604 kbps
      Line Attenuation 64.0 dB 34.2 dB
      Noise Margin 2.1 dB 13.1 dB

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband

      That is really bad. If you have a Test socket, plug in there using only the ADSL cable and filter supplied by Sky and post your stats. Test socket link below,

      If you do not have an NTE5, unplug everything you have plugged into the phone line, plug the router into the Master socket and post the stats from there.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      gardian8's Avatar
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      Re: Slow Broadband

      I have the router plugged in to the test socket with a brand new micro filter and nothing else is connected to the socket.
      This is the results from doing the stats with that set up

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband

      This is the results from doing the stats with that set up
      ???????????


      Did you mean the results you already posted were from the Test socket?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      gardian8's Avatar
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      Re: Slow Broadband

      yeah, when the stats were posted, the router was connected to the master socket, it still is as I haven't changed it since.

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow Broadband

      I'm sorry to keep questioning, but can you confirm that you removed the Master socket faceplate and plugged into the Test socket behind it?

      If you did, try a quiet line test by either dialling 1 digit and listening or by dialling 17070 and following the instruction. In both cases your line should be silent except possibly a very faint hiss.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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