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    Slow Broadband

    This is a discussion on Slow Broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yes the router is plugged into the test socket. the faceplate has been removed. I will try the quiet line ...

    1. #11
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      Re: Slow Broadband

      Yes the router is plugged into the test socket. the faceplate has been removed. I will try the quiet line test tonight when I get on from work and post the results.

      Thanks

      Ian


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    3. #12
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      Re: Slow Broadband

      I have done the quiet test and the line is quiet. what now?

      Thanks

    4. #13
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      Re: Slow Broadband

      The reason your speed is low is that your noise margin is very low indicating you have interference on the line. If this interference is mainly in the higher frequency then a change of Line Mode may improve your connection. Call Sky and ask them to change your Line Mode to G.DMT (ADSL1). You may have to persevere with the agents as some will not even know what this is, others may not have the authority to change it. If the first agent you get does not understand or is reluctant to change it, insist that you are passed to a supervisor or to the Customer Support Team.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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