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    Broadband Continually Dropping

    This is a discussion on Broadband Continually Dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have Broadband Unlimited and its been OK for ages, 2 weeks ago the connection went very slow and ...

    1. #1
      barneylondon's Avatar
      barneylondon is offline Sky User Member
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      Broadband Continually Dropping

      Hi,

      I have Broadband Unlimited and its been OK for ages, 2 weeks ago the connection went very slow and continually drops, there is alot of static on my Sky Talk line and an engineer came last week, did line tests which all passed, changed the master box and buggered off.... the problem continues. Disconnection happens every 20 minutes or so depending on use, a speed check gives 2.5mb download and 0.17 up. The SNR from my router shows 8 and loop attenuation 51.

      its driving me mad and another engineer is coming tomorrow, any advice?

      Static on the voice line means some calls are so bad you cant hear.


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Broadband Continually Dropping

      Just out of interest, if you unplugged all other items (Sky box / router / extentions) and just used the master socket with a corded phone, do you still get all the noise ?
      (if so, i would let the engineer have a listen when he comes over)

    4. #3
      barneylondon's Avatar
      barneylondon is offline Sky User Member
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      Re: Broadband Continually Dropping

      Quote Originally Posted by richone54 View Post
      Just out of interest, if you unplugged all other items (Sky box / router / extentions) and just used the master socket with a corded phone, do you still get all the noise ?
      (if so, i would let the engineer have a listen when he comes over)
      Hi

      it remained when I did the trouble shooting with customer support but when the engineer came it wasn't there although the bb was still dropping. Next day it was back, it comes and goes which is the annoying bit!!

    5. #4
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Broadband Continually Dropping

      If you notice the noise / disconnections between now and when the bt man get there, try to make notes of the time as this may help ( may not, but might help him ?)

     

     

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