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    slow broadband connection only 1.9 miles from exchange

    This is a discussion on slow broadband connection only 1.9 miles from exchange within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, First time posting here. I have been with sky for 4 years now and only got broadband off them ...

    1. #1
      irish24miss's Avatar
      irish24miss is offline Sky User Member
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      slow broadband connection only 1.9 miles from exchange

      Hi, First time posting here.

      I have been with sky for 4 years now and only got broadband off them 2-3 years ago. It is sky unlimited. My problem is my speed is very slow when more than one user is using it. I have sky anytime plus, a laptop and a ps3 running off it. My ps3 gaming is very poor very bad lagg some nights and i get constantly signed out and using cable for it. I am only 1.9 miles from exchange and am in a new build only 1 1/2 years old.

      I have my sky router statistics below. (Am using 2504n router)

      ADSL Link Downstream Upstream
      Connection Speed 2912 kbps 800 kbps
      Line Attenuation 48.5 dB 31.0 dB
      Noise Margin 7.8 dB 15.0 dB

      I do not know much about how broadband works. I have been in contact with sky and they always change the max speed number so i do not know what to think.Then when i ask why is my line not up to the max it can go they just keep saying give us 24hrs to fix the fault then i get a text to say its fixed when its not so i get in contact with them again only to be told to wait another 24hrs and then same text follows and it isnt fixed been going around in circles for the past 2 months now. My speed it never goes up only down then back to under 3mbps. Can any of you guys help me out here as to what i should do.

      Thanks


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    3. #2
      NewsreadeR's Avatar
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      Re: slow broadband connection only 1.9 miles from exchange

      You have a similar attenuation to mine which is 49 - My speed is just over 7meg yours is just under 3

      Are your stats taken whilst in the test socket?

      How to test your ADSL in the Master Test Socket




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    4. #3
      irish24miss's Avatar
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      Re: slow broadband connection only 1.9 miles from exchange

      Hi, Thanks for replying. The stats where taken from the faceplate.

      Below is the stats taken from the test socket

      ADSL Link Downstream Upstream
      Connection Speed 3072 kbps 800 kbps
      Line Attenuation 49.0 dB 31.0 dB
      Noise Margin 6.8 dB 15.0 dB

    5. #4
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      Re: slow broadband connection only 1.9 miles from exchange

      There is hardly any difference, tbh it looks like Sky are possibly restricting your speed.

      I would ring them and ask them to up the speed, as you are getting less than 50% of what is actually possible.

      ADSL Link Downstream Upstream
      Connection Speed 7008 kbps 796 kbps
      Line Attenuation 48.5 dB 28.2 dB
      Noise Margin 7.6 dB 11.5 dB




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    6. #5
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      Re: slow broadband connection only 1.9 miles from exchange

      i have been on chat with them numerous times and they said they can't put up my speed, i get my 'case' put through to the customers soloutions team to which they text me within 24-48 hrs and say the fault has been fixed but my speed is still the same, They don't give me a reason why, I don't know what to do

    7. #6
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      Re: slow broadband connection only 1.9 miles from exchange

      Ring them and whilst on the phone tell them

      1) That your speed is very slow etc
      2) That you are plugged into the test socket and your speed is half of what it is capable
      3) If the guy / girl doesn't understand you, then politely end the call and ring back.

      Also you could check the exchange?

      Sky Help and Support | Service Status




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    8. #7
      irish24miss's Avatar
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      Re: slow broadband connection only 1.9 miles from exchange

      I looked to see if the exhange was affected, I see they have no issues atm

      I will give them a call and see if i get anywhere

      Thank you

    9. #8
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      Re: slow broadband connection only 1.9 miles from exchange

      I think the problem may be that you have a fault on your line. Sky will probably test it and say it is OK, but it is not. Plug a corded phone on its own into the Test socket and dial 1 digit and listen. The line should be clear with at the most, a very faint hiss. Any crackles pops or screeching means you have a fault which should be reported.

      Another thing you can try is bringing up the Stats on your machine and dial a number on your phone. Watch the noise margin and if it rises by any great amount, over 2 db, this also means you have a fault on your line.

      Your line mode is set at G.DMT (ADSL1) at the moment, with a 3072 cap, which probably means that Sky know there is a problem with your line, but are reluctant to do anything about it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      irish24miss's Avatar
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      Re: slow broadband connection only 1.9 miles from exchange

      Ok been talking to 2 different people both said the same thing that my line can only support 3mbps and are adament they will not be taking the issue any further, i tried the phone test and i can hear hissing sounds, i also told this to the person but it is aparently a fault my end, told them i changed microfilters at least 3 times now still can't get anywhere

    11. #10
      Isitme's Avatar
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      Re: slow broadband connection only 1.9 miles from exchange

      Call up and get through to the Talk help. Tell them you are getting noise on your line which comes and goes and is very annoying. Don't mention your broadband at this stage.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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