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    No internet access at my dad's house

    This is a discussion on No internet access at my dad's house within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I'll start by saying I've never posted a thread before so apollogies if I've put it in the wrong ...

    1. #1
      cr0ssw0rd's Avatar
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      No internet access at my dad's house

      Hello, I'll start by saying I've never posted a thread before so apollogies if I've put it in the wrong place.

      I've got what I hope is a fairly simple problem. When I go to my Dad's house I cannot get internet access through his sky broadband. He's got a D-Link router about 2 years old which he connects to wirelessly. I am able to connect to his router but there's no primary dns connection according to windows trouble shooter. We both have windows 7 laptops & both use AVG free edition.
      When he comes to my house he is able to connect to my talktalk (also a D-link router) without any problem. I believe I followed the same windows driven steps to make the connection in both cases yet one worked & the other didn't. I've checked the very basic & obvious things like security key but don't know enough about it to confidently start tinkering with other settings. Any ideas or suggestions would be appreciated.


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    3. #2
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      Re: No internet access at my dad's house

      A couple of simple things to do:

      Ideally the router should be left on 24/7. Perhaps a simple power cycle may be enough to clear this issue.

      If that fails, not any 'personalised' settings and then, with the power switched on, press the reset button for 10 seconds. Check it works, then reintroduce the personalised settings.

      If this fails to work, then he will need to contact Sky to see if they can supply him with a replacement router. If they insist on charging for the new router, try to get the price reduced. It is possible that they may just charge for P&P for a new Sagem 2504N.

      In the mean time, I would also set his Laptop to use a public DNS server. There are a few to choose from, OpenDNS and Google's DNS servers are the more popular:

      Public DNS Server List (Updated September 2012)

      As for changing the settings, see the link below (don't set the IP Address, just the DNS Servers:

      Change TCP/IP settings

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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    4. #3
      cr0ssw0rd's Avatar
      cr0ssw0rd is offline Sky User Member
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      Re: No internet access at my dad's house

      Quote Originally Posted by Scubbie View Post
      A couple of simple things to do:

      Ideally the router should be left on 24/7. Perhaps a simple power cycle may be enough to clear this issue.

      If that fails, not any 'personalised' settings and then, with the power switched on, press the reset button for 10 seconds. Check it works, then reintroduce the personalised settings.

      If this fails to work, then he will need to contact Sky to see if they can supply him with a replacement router. If they insist on charging for the new router, try to get the price reduced. It is possible that they may just charge for P&P for a new Sagem 2504N.

      In the mean time, I would also set his Laptop to use a public DNS server. There are a few to choose from, OpenDNS and Google's DNS servers are the more popular:

      Public DNS Server List (Updated September 2012)

      As for changing the settings, see the link below (don't set the IP Address, just the DNS Servers:

      Change TCP/IP settings

      Thanks for that, Scubbie.

      I'll give it a try when I'm there on Wednesday. I've just spoken to my Dad & his internet is continually dropping in & out today (like every minute or so!) it's normally very reliable so maybe it is time for a new router.

      Chris

    5. #4
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      Re: No internet access at my dad's house

      If you are running Win 7 try setting the Properties up like this -
      Attached Thumbnails Attached Thumbnails No internet access at my dad's house-dns.jpg  

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      cr0ssw0rd's Avatar
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      Re: No internet access at my dad's house

      Thanks Isitme,

      I've made a note of those settings & I'll try them on Wednesday.

      Chris

     

     

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