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    Make sure you tell your old ISP you have left!

    This is a discussion on Make sure you tell your old ISP you have left! within the Sky Broadband help forums, part of the Sky Broadband help and support category; @Alan b Glad to hear you got it sorted in time!...

    1. #11
      Ronni's Avatar
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      @Alan b

      Glad to hear you got it sorted in time!


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    3. #12
      Alan b's Avatar
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      Me to Ronni. I had never moved between ISPs before and I would have thought that once you are with your new supplier the old one should be cancelled. I guess in an ideal world this would happen but I guess it does pay to check these things out for your own piece of mind.

    4. #13
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      Rezza should have set some kind of fee in his post for the info... looks to have saved quite a few between us all! He would have been quids in!!


      I get told by AOL... speak to Sky... Sky said speak to BT... BT said... don't look at us, we just do what the others tell us!

      But after i told AOL i would tell my bank to take the money back, under the dirrect debit rules, they suddenly said... oh a refund! We'll give you a refund! But apparently one is already under way.


      I guess all companies have their bad moments and us poor beggers just need to hassle them till it gets sorted! In a non offensive way of course!

    5. #14
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      Perhaps Rezza or a Mod could change this thread title so more people are aware of this thread.

    6. #15
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      what would you like it called?




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    7. #16
      Ronni's Avatar
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      Quote Originally Posted by NewsreadeR View Post
      what would you like it called?

      "Old ISP may Obliviously Continue Charging You?"

      Or something similar...

    8. #17
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      all done




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    9. #18
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      When u migrate Ipstream to Ipstream when u ask for ur MAC you are giving your old ISP 30 days notice from when you are issued your MAC. You will have to pay for those 30 days regardless of when you migrated or when your billing takes place. If you have another billing date during those 30 days you will have to pay it however you should expect a refund for the difference from the end of the 30 days till the next billing period (hope that makes sense?). You will very likely have to request this from your old ISP and they have a tendency to forget!

      I dont know what happens for cease/provide as I have never had the pleasure.
      I have sold my sold soul and joined SkyBroadband

    10. #19
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      My old ISP NILDRAM took money from my account dispite me sending an email and them repliying with a date that they would no longer take money from and a phone call. They replaced the money within days but was warned if it happens again I'll be going to trading standrads and ofcom.

    11. #20
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      When migrating with a MAC code I think it is probably down to the customer to formally terminate their old broadband account once the sky broadband is successfully activated.

      (My email from Plus.Net with my MAC coe stated that I would need do this after switching)

     

     
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