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    Urgent Broadband Help Needed

    This is a discussion on Urgent Broadband Help Needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; The past few days I have noticed downloading little clips on youtbube and especially using my PS3 (trying to download ...

    1. #1
      graemewh's Avatar
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      Urgent Broadband Help Needed

      The past few days I have noticed downloading little clips on youtbube and especially using my PS3 (trying to download ther FIFA13 demo has taken over 2 hours so far!! my mate did it 10 minutes!!)

      I did a test and my speeds are



      I am not sure why it has gone so slow I have :-


      Manufacturer

      Sagemcom

      Model Number

      F@ST2504n

      Firmware Version

      5.14.7a4N

      ADSL Firmware Version

      A2pD030n.d23b

      I have noticed sometimes the @ symbol goes red but then green again but there is definitley somethign wrong as things takign so long to download can anyuone help please


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    3. #2
      NewsreadeR's Avatar
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      Re: Urgent Broadband Help Needed

      Can you post your stats?

      How to get your Sky Router statistics




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    4. #3
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      Re: Urgent Broadband Help Needed

      Router Statistics

      System Up Time: 23:41:10



      Port

      Status

      TxPkts

      RxPkts

      Collisions

      Tx B/s

      Rx B/s

      Up Time



      WAN

      PPPoA

      90101

      149989

      0

      5554590

      26799823

      0:24:23



      LAN

      Down

      0

      0

      0

      0

      0

      23:41:10



      WLAN

      Up

      1155125

      724271

      0

      1657346058

      83220594

      23:40:49




      ADSL Link

      Downstream

      Upstream



      Connection Speed

      5023 kbps

      797 kbps



      Line Attenuation

      37.5 dB

      21.7 dB



      Noise Margin

      10.7 dB

      14.3 dB

      - - - Updated - - -

      Sorry I couldnt get the stats table to post properly.
      I should be getting between 9.6 and 16.4 Mbps guranteed with SKY!!


      when I log onto Mysky,com it says under my broadband :-

      Your Connection Details
      Testing on your broadband connection began on 23/09/2012 and will be completed within 10 days.

      You may notice some variations in your broadband speed and this is normal. We are aiming to give you the best quality experience. Please leave your router on during this time.

    5. #4
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      Re: Urgent Broadband Help Needed

      With that attenuation you should expect;

      ADSL2+ Speed Test

      We estimate your line is capable of between 9mb to 10mb broadband on an ADSL2+ service. This ADSL2 Line Speed Calculator is a best guess only, as to the broadband speed that maybe possible on your telephone line. The checker provides results of up to 24mb with the data that is made available to us. This is purely for indication only and should not be classed as the Line Speed that you would receive on any ADSL or LLU product from another ISP.

      Judging by the fact that your speed has gone up from the default speed that you are connected at, DLM looks like it is underway. Therefore you would have to wait until DLM has finished to find your final speed.

      As for the slow downloads etc then that doesn't sound right, your router is connected at 5meg which is a reasonable speed.




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    6. #5
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      Re: Urgent Broadband Help Needed

      What do I do then as when I check my Playstation download speed it says 2.2mbps!! that is far too slow, my FIFA 13 download has taken over 3 hours now and still going!! My mates done in 10 minutes!

    7. #6
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      Re: Urgent Broadband Help Needed

      Is your PS3 on wireless?

      I would also check this page, to see if any issues at your exchange.

      Sky Help and Support | Service Status

      If no issues at your exchange, then it could be locally to your PC as your router is defo synched at 5meg (5023 kbps)

      As for getting full speed it depends how DLM looks at your line, but normally it would rise every night until it gets to its highest speed.

      Hopefully someone else can chip in.




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    8. #7
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      Re: Urgent Broadband Help Needed

      if your connecting wirelessly you may be getting slow down on this rather than line use programme like inssider to check what other wireless channel being used and change router to clear channel and try connecting again

    9. #8
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      Re: Urgent Broadband Help Needed

      My PS3 is wirelss and never had problems with downloading games etc until the past few days I should be getting more than 5 meg surely
      I dotn understand all this DLM and when will it be finished and whats best for em to do all I know is there is definitley somethign wrong either with broadband or router as it was fine a few days ago

      PS no problems with the exchnage I just checked

    10. #9
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      Re: Urgent Broadband Help Needed

      DLM is a process Sky use to get the most stability of your phone line, it normally lasts for about 10 days.

      It starts off low and then goes up daily, normally.

      The wireless channel maybe busy in your neighbourhood, so a simple change of wireless channel may resolve that side of things for you, however wireless would never match the same as being wired so to speak.

      Here's a guide on a Sagem router, they are all pretty much the same to a degree, try changing to a different channel?

      Sky User - Sagem F@ST 2504 - How to change the Wireless Channel

      You could ring Sky and see if they could do something, but normally they won't until DLM has happened.

      Have a read of this also.

      DLM - The Process




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    11. #10
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      Re: Urgent Broadband Help Needed

      YEs Ive tried the changing of the channel before Ive just tried it agian moved to channel 11 but nothing changes

     

     
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