Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Slow 2MB connection with a high noise

    This is a discussion on Slow 2MB connection with a high noise within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, First time poster so please be nice. I have been with Sky for a few months now and noticed ...

    1. #1
      sallah85's Avatar
      sallah85 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Sep 2012
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Slow 2MB connection with a high noise

      Hi,

      First time poster so please be nice.

      I have been with Sky for a few months now and noticed that my speed has been up and down. Some days I have 4 but the majority its stuck at 2MB. Router statistics show the following

      System Up Time: 0:22:21
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6880 6872 0 46 0 0:05:42
      LAN Up 20046 18626 0 7955 1478 0:22:21
      WLAN Up 547 99 0 10 7 0:22:03
      ADSL Link Downstream Upstream
      Connection Speed 2560 kbps 510 kbps
      Line Attenuation 41.5 dB 29.1 dB
      Noise Margin 16.6 dB 9.0 dB

      I think the Line Attenuation and Noise Margin are excessive but I dont know if that is just me. What would I need to do to fix this. My modem is plugged into the master socket. Any help greatly appreciated.


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Slow 2MB connection with a high noise

      Could you plug just a corded telephone into the Master socket, dial '1' and listen carefully.

      Ideally it should be reasonably quiet. If you hear a lot of hissing or crackling then you have a line fault which needs to be reported to Sky.

      If you just hear a high pitched noise, like a fax machine, then this is fine.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
      Sky TV: Freeview TV
      Join Date
      Feb 2008
      Location
      Manchester
      Posts
      421
      Thanks
      2
      Thanked 17 Times in 17 Posts

      Re: Slow 2MB connection with a high noise

      I would try the router in the test socket located behind the faceplate.

      Check the line statistics to see the differences after the router is connected to the test socket.

      Your line should sync around 7.4 - 9.0Mbps.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION