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    New customer

    This is a discussion on New customer within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all I'm looking to join Sky from BT . When I complete a line checker on Sky, they estimate ...

    1. #1
      gwright15's Avatar
      gwright15 is offline Sky User Member
      Exchange: Chorley
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      Question New customer

      Hi all

      I'm looking to join Sky from BT.

      When I complete a line checker on Sky, they estimate my speed to be 2mb to 5mb. However, the BT checker estimates my speed at 6.5mb to 8.5mb. I am concerned I will receive a slower speed.

      My current stats are:
      ADSL Line Status

      Connection Information

      Line state: Connected
      Connection time: 4 days, 01:54:02
      Downstream: 9.397 Mbps
      Upstream: 1.094 Mbps
      ADSL Settings

      VPI/VCI: 0/38
      Type: PPPoA
      Modulation: G.992.5 Annex A
      Latency type: Interleaved
      Noise margin (Down/Up): 3.4 dB / 6.1 dB
      Line attenuation (Down/Up): 39.2 dB / 23.7 dB
      Output power (Down/Up): 20.4 dBm / 12.3 dBm
      FEC Events (Down/Up): 66707064 / 1232
      CRC Events (Down/Up): 53786 / 208
      Loss of Framing (Local/Remote): 0 / 0
      Loss of Signal (Local/Remote): 0 / 0
      Loss of Power (Local/Remote): 0 / 0
      HEC Events (Down/Up): 169852 / 218
      Error Seconds (Local/Remote): 15792 / 213

      Is there any reason for the quoted speed difference?

      Also, what speed would you expect I should receive from Sky? Do you automatically put people on ADSL2+?

      Many thanks
      Graeme


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    3. #2
      WheelNutWalter's Avatar
      WheelNutWalter is offline Sky User Member
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      Re: New customer

      Broadband checkers always suggest my speed will be between 3-5mbps, yet every broadband connection I've had (ADSL2+) has been around 10-11mpbs.

      Speed is dependant on your line quality, and changing to Sky doesn't change your line, it just changes what it is connected to at the Exchange, so I don't think you'll see any difference.

    4. #3
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
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      Re: New customer

      Just in case, take a look at the Sam Knows site and check that Sky have their equipment in your local exchange. If they haven't, then avoid ordering Sky Broadband Connect and check for other ISPs.

      SamKnows - Telephone Exchange Search

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
      gwright15's Avatar
      gwright15 is offline Sky User Member
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      Re: New customer

      Thanks for your replies.

      My exchange (Chorley) is sky enabled so I hopefully should be on the main sky package.

      I just hope my speed is similar to what I have now.

     

     

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