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    Connection dumping?

    This is a discussion on Connection dumping? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've been looking around on the net, and forums for a potential solution to my issue, and i've found others ...

    1. #1
      Aefee's Avatar
      Aefee is offline Sky User Member
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      Connection dumping?

      I've been looking around on the net, and forums for a potential solution to my issue, and i've found others with similar problems but no actual solid answers.

      Essentially, in the last week or so my router has started to dump my internet connection, the wireless connection stays active, however at random times (although quite often when im using skype) the internet will drop out, resulting in a flashing orange light on the router, if I wasnt on an unlimited package i'd have thought it was related to the 30gb install I downloaded around the time that the issues started but surely that isnt the issue.

      Has anyone else actually recently experienced this issue in the last week or so and have any idea what may be the actual cause?

      Many thanks.

      -Fee


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    3. #2
      tenar's Avatar
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      Re: Connection dumping?

      post your router stats possibly due to heavier usage line is erring more

      - - - Updated - - -

      post your router stats possibly due to heavier usage line is erring more

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Connection dumping?

      There are many reasons why a connection can drop. As tenar has requested, the first step would be for you to post your current router connection stats please.

      How to get your Sky Router statistics

      Could you also describe how your router is connected to the telephone line (i.e. are you using the Master Socket, any extensions, microfilters or filtered faceplate) and perform a 'quiet line test'.

      To do the quiet line test connect a corded telephone to the Test Socket, dial '1' and listen for any noise. Ideally it should be quiet, but a little hiss is acceptable. Any crackling would be bad.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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