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    Will level 3 support really call me back?

    This is a discussion on Will level 3 support really call me back? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I was wondering if it would be you or Ged who said that...

    1. #21
      hugsie's Avatar
      hugsie is offline Sky User Moderator
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      I was wondering if it would be you or Ged who said that


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    3. #22
      tadunne's Avatar
      tadunne is offline Sky User Member
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      Welcome to the club, my attenuation was changing from 46 to 53! I want BT to send and engineer out but sky wont ask them unless the line is not working at all and BT won't listen as I have to go through my ISP for anything to do with the broadband connection..

    4. #23
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      SteCole77 is offline Sky User Member
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      sOOtie posted this tool in the router forums

      Its good, it monitors sync noise and other bits and pieces.

      Just leave it running in the background and when you come back check the results.

      My sync is constant... all the time from day one but my speed is just random


      I'm waiting for a tier 3 call back too, was told about 5 days, so today or tomorrow ish.
      But the tier 2 guy, who are a million miles better than tier 1, said try between 1 and 3 pm to call as thats the quietest time.

      Probably only a 1hr wait instend of 2

    5. #24
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      garyb is offline Sky User Member
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      Dont wanna worry you, but I was told Sky TS Tier 2 + 3 were investigating a speed problem, 16 days ago. I got my 1st call at 18:10 this evening from them [hurrah] telling me the engineers were going to cap my line in the next 2hours to stabilise the line!

      At least they have called back and probably shows they are getting through the support logs...slowly.

      We shall see? Good luck & heres the proof!

      Dear Gary,
      Thank you for contacting Broadband Technical Support, and for taking the time to speak with me this evening.

      I can confirm that I have spoken to both our tier 2 and tier 3 technical department on your bealf. Later thisevening the tier 3 department will put a download cap on your line with the intention of stabalising the connection status. They will call you if they have any problems when doing this.

      I do hope that this will resolve the problems which you have been experiencing, but should you require any further assistance then do not hesitate to get back in contact.

      Regards

      Jenny

      Broadband Technical Support


      G
      Last edited by garyb; 13-10-06 at 08:03 PM.

     

     
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