Will level 3 support really call me back?
This is a discussion on Will level 3 support really call me back? within the Sky Broadband help forums, part of the Sky Broadband help and support category; It is a bit weird having them wait while you are put through to tier 3. I'd be happy just ...
- 12-10-06, 08:17 PM #11
It is a bit weird having them wait while you are put through to tier 3. I'd be happy just to wait in another queue to be honest. Do the tier 1 people do anything else while we're on hold? (Go for a fag or cuppa?)
Sky obviously have a lot of work to get their support working it just seems what tier 1 can do it not much really apart from what they have in their script. They need to train them up a bit more so they can do more.
- 12-10-06, 08:54 PM #12
I agree the stats look good but the BT check shows I should achieve ~14Mb and whilst I appreciate that these are only forecasts Sky have said that my profile seems to incorrect - I suggest that it is throttled at 8Mb. I can get over 6Mb from some of the speedtest.net servers.
I currently have the same performance as on my other Plusnet adsl line and my line used for Sky is dedicated with no other equipment connected. I accept that there are users with bigger problems that rightly should take priority for tier 3 support however if I can get better performance why shouldn't I push them to provide the MAX service they are being paid for?, I'm not just being greedy
- 12-10-06, 08:58 PM #13
- 12-10-06, 09:05 PM #14
Thanks to all for all the feedback, in principal I am pleased with the service but let's make sure that we get the best we can from them.
I have experience of Easynet from work where we had their 4Mb surestream product for live feeds, good value for money at the time but we moved to BT Net 10Mb fibre circuits for reliability. I am interested to see how they perform with Sky as new owners but I do not expect anything near business level support.
- 12-10-06, 09:08 PM #15
Ok what is your attenuation and have you tried the master socket?
- 12-10-06, 09:14 PM #16
I only have a master socket for this line with only the sky router connected.
ADSL Link Downstream Upstream
Connection Speed 7645 kbps 764 kbps
Line Attenuation 32.5 db 18.5 db
Noise Margin 14.4 db 13.0 db
- 12-10-06, 09:18 PM #17
I would say yes you should be able to sync a bit higher with that attenuation. my very confused router reports my attenuation at 40.5 or 46db . I can get 8600 on a good day, but usually around 8000
- 12-10-06, 09:24 PM #18
What's most interesting about my stats is that they have been static since day one (at least the sync rates have), I have not followed the attenuation closely as I have better things to do. Anyway I'll just keep at them, I suppose it's been a shock for Easynet engineers with the level of work resulting from the Sky product launch.
- 12-10-06, 09:25 PM #19
Attenuation should not change. I am just odd, at least my wiring is!
- 12-10-06, 09:29 PM #20Site FounderExchange: Gravesend, NDGRABroadband ISP: Virgin XXL 200Router: Non Sky RouterSky TV: Yes
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