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    Keep losing Sky Internet Connection all the time!!!!

    This is a discussion on Keep losing Sky Internet Connection all the time!!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; These are my stats, been like it since I have had the internet with Sky since May. ROUTER STATISTICS System ...

    1. #1
      cynet's Avatar
      cynet is offline Sky User Member
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      Keep losing Sky Internet Connection all the time!!!!

      These are my stats, been like it since I have had the internet with Sky since May.

      ROUTER STATISTICS

      System Up Time: 170:08:53
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 68200 118270 0 57 72818 0:04:22
      LAN Up 4358308 3058676 0 694545 17595 170:08:53
      WLAN Up 7801 708 0 61 0 170:06:32
      ADSL Link Downstream Upstream
      Connection Speed 6140 kbps 412 kbps
      Line Attenuation 23.0 dB 12.1 dB
      Noise Margin 16.6 dB 23.5 dB
      Any help or advice would be grateful please.


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    3. #2
      tenar's Avatar
      tenar is online now Sky User Member
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      Re: Keep losing Sky Internet Connection all the time!!!!

      well your line stats indicate your should get and much higher sync speed , but if you connection is dropping then this will not increase and may get worse , how often does it drop and is it always same times?
      , possible interference somewhere but when it drops out is on wireless or ethernet ?

    4. #3
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      Re: Keep losing Sky Internet Connection all the time!!!!

      Do you have filters on everything connected to the phone line, including especially any Sky digiboxes?

      Do you have a Test socket?(link below)

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      cynet's Avatar
      cynet is offline Sky User Member
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      Re: Keep losing Sky Internet Connection all the time!!!!

      Quote Originally Posted by Isitme View Post
      Do you have filters on everything connected to the phone line, including especially any Sky digiboxes?

      Do you have a Test socket?(link below)
      Only one phone socket, no sky digibox.

      Changed filter, change network cable as not using wireless.

      Tried test socket only still same problem.

      Sky even redone the line as it had errors on it but still problem persists, really annoying in truth.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Keep losing Sky Internet Connection all the time!!!!

      If they can't get you a better speed than that then there is a big problem with your line or your router. You should be up around 16-18 Mb. All you can do is keep at them, suggest they change your router for a start.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      cynet's Avatar
      cynet is offline Sky User Member
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      Re: Keep losing Sky Internet Connection all the time!!!!

      Ok will keep haggling at them, thank you for the reply.

     

     

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