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    Some advice / guidance needed

    This is a discussion on Some advice / guidance needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone. Great site this is. have had more good advice here than I ever got from Technical Support ( ...

    1. #1
      iandlm's Avatar
      iandlm is offline Sky User Member
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      Some advice / guidance needed

      Hi everyone.

      Great site this is. have had more good advice here than I ever got from Technical Support ( no surprise there ).

      I'm basically up & running ok, but I have one issue which I'd appreciate some advice on.

      I'm signed up to Max but I can't help thinking that I should be getting a better speed that I am.

      My stats are:

      ADSL Link Downstream Upstream
      Connection Speed 7785 kbps 766 kbps
      Line Attenuation 45.0 db 25.4 db
      Noise Margin 7.2 db 8.0 db

      Which I think equates to about 8meg ( correct? ) obviously no where near 16meg!!!!!!!!

      My exchange is Purley which is 1.28km away, and looking at samknows.com I see that my line should be able to support 5mbps or greater ADSL connection via ADSL Max.

      Is there something I need to do to get the speed up a bit or should I be contacting either Sky ( god forbid ) or BT to rectify this.

      Any pointers would be great.

      Cheers all

      Ian


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    3. #2
      Ronni's Avatar
      Ronni is offline Sky User Member
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      Hi Ian

      looking at your line attenuation & noise margin,
      Connection Speed 7785 / 766 kbps seems about right

      I would be happy with that connection speed.

      Have you/Is your router connected to your Master Scoket?

      Might make a small difference..

    4. #3
      Ratti3's Avatar
      Ratti3 is offline Sky User Member
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      if you synced any higher your downstream noise margin would drop below 7db, this would cause problems.

      So you are synced at the best possible speed.

      have you tried connecting your router to the master socket/test socket to see if there is a difference

    5. #4
      iandlm's Avatar
      iandlm is offline Sky User Member
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      Connecting to the main box is the next step. It's located on the ground floor which is miles away from the computer at the moment ( I'm not using wireless for this ).

      Have got a new main box from ADLS Nation with the built-in Microfiler. Should be getting a longer RJ11 cable in the next couple of days to connect-up ( up comes the floor boards !!! ).

      We'll see what happens. If nothing else the cables will be a bit tidier.

      Will post the results when I get them. Hopefully it'll help the router be a bit more stable.

      Thanks for the pointers.

      Ian

    6. #5
      iandlm's Avatar
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      Ok, So that made a bit of difference. See following:


      ADSL Link Downstream Upstream
      Connection Speed 9760 kbps 766 kbps
      Line Attenuation 44.0 db 24.9 db
      Noise Margin 7.0 db 8.6 db

      I think I'm happy with that for the minute.

      Thanks for the advice guys

    7. #6
      Hoagie's Avatar
      Hoagie is offline Sky User Member
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      Quote Originally Posted by iandlm View Post
      Connecting to the main box is the next step.
      ...
      Should be getting a longer RJ11 cable in the next couple of days to connect-up ( up comes the floor boards !!! ).
      Ian
      The RJ11 cable is the one from the phone socket to the router. I don't know if it's a typo there, an RJ45 is the ethernet one from the computer to the router.

      Anyway, I'd recommend using a longer RJ45 cable and putting the router near the phone master socket. That way you won't have a long RJ11 picking up noise. Unless you have a very unusual house, the ethernet signals down an RJ45 won't be degraded by a long cable run.

    8. #7
      iandlm's Avatar
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      I do know the difference between RJ11 & RJ45 cables, thanks Hoagie!.

      I'm setting up this way as I don't want the router anywhere near the main box which is located in the middle of my living room ( dont ask me why, it was like that before I moved in! )

      I suppose in time I could think about moving the main box, but that isn't necessary at the moment. This improvement is good enough for the minute!

    9. #8
      Hoagie's Avatar
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      Quote Originally Posted by iandlm View Post
      I do know the difference between RJ11 & RJ45 cables, thanks Hoagie!.
      !
      Sorry. I wasn't to know how much you knew / didn't know.

      There's a downside to the long RJ45 anyway. You keep having to run from one end to the other when Tech Support tell you to re-boot your router for the N millionth time, despite the futility.

    10. #9
      iandlm's Avatar
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      No worries Hoagie. Probably a valid comment for some others.

      Your correct, however, in that by having the router near the pc does make checking it a bit easier.

      Now have a good stable connection which has been running for 4 days now, so it must have helped somewhere.

      Have also managed to update all my profiles and e-mail addresses & am accessing without problems via Outlook 2003.

      Fingers crossed that this is me sorted!!!!!! ( I've said it now, haven't I!!!! )

      Ian

     

     

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