Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 5 of 5

    Sky moved me to their network and Internet not as good.

    This is a discussion on Sky moved me to their network and Internet not as good. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, I have been on unlimited ADSL Sky since Feb and its been great, on or around the 16th ...

    1. #1
      sandys's Avatar
      sandys is offline Sky User Member
      Exchange: Downend
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Mar 2008
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky moved me to their network and Internet not as good.

      Hi there,

      I have been on unlimited ADSL Sky since Feb and its been great, on or around the 16th I was moved from BT hardware to Skys hardware (or something along those lines) which was apparently going to be better for me but no have lower downloads by 3Mb (only had just over 12.5 to start with), a lower upload, though Skys upload is generally poor going from 0.8 down to 0.6 is not great and the latency has increased.

      Is this normal, I was told that the switch should be beneficial to me and not to be concerned, clearly it is not, any reason there should be such a difference, the cables should be the same right and you'd have thought the hardware thats been put in should be newer and therefore better?

      any tips on what I can do, does it need to train a new line?

      Cheers


    2. Advertisement
    3. #2
      Shonk's Avatar
      Shonk is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Asus RT-AC88U
      Sky TV: Sky+ HD
      Join Date
      Mar 2010
      Posts
      1,460
      Thanks
      7
      Thanked 118 Times in 113 Posts

      Re: Sky moved me to their network and Internet not as good.

      post your stats for us

    4. #3
      sandys's Avatar
      sandys is offline Sky User Member
      Exchange: Downend
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Mar 2008
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky moved me to their network and Internet not as good.

      Connection Speed 10237 kbps 797 kbps
      Line Attenuation 34.5 dB 20.9 dB
      Noise Margin 8.1 dB 16.3 dB

      These are my current stats.

    5. #4
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Sky moved me to their network and Internet not as good.

      DLM will still be running, it should get better than that.


    6. #5
      sandys's Avatar
      sandys is offline Sky User Member
      Exchange: Downend
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Mar 2008
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky moved me to their network and Internet not as good.

      No change so far, I did call them up to see if it could be rectified and they upped the speed but this has come straight back to the figures above.

      Its annoying as the internet was working well on BT gear, now I have lower download, lower upload and higher latency perhaps I need to get back on a BT line to get the best performance out of what is available.

      It's not like its terrible now but when you know it can be better you want the best performance, we have tablets/laptops using cloud services and do a fair bit of streaming, need as much performance as I can get.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION