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    Broadband issues

    This is a discussion on Broadband issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, My broadband went down a few days ago. After calling sky they have ccome to the conclusion that the ...

    1. #1
      Bob1234's Avatar
      Bob1234 is offline Sky User Member
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      Broadband issues

      Hello,

      My broadband went down a few days ago. After calling sky they have ccome to the conclusion that the router is the problem as i was unable to access the internet even when the ethernet cable was used.
      They said something about the account not being recognised/authorised despite the account being active for a few months. How likely is it that the router is the problem after only a few months?


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    3. #2
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
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      Router: Sky Q Hub ER110
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      Re: Broadband issues

      did router have solid amber light if so then possible router issue ,but also could be possible interference on signal whats your line stats , if you can login to router

     

     

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