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    No internet but connection shown as OK

    This is a discussion on No internet but connection shown as OK within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have an issue wher I can't get any internet access but the modem status lights are all showing OK, ...

    1. #1
      iant's Avatar
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      No internet but connection shown as OK

      I have an issue wher I can't get any internet access but the modem status lights are all showing OK, the router status also states that it is connected.

      I have spoken to the tech help and they went through setting a manual IP address, checking the other parameters and still I have no access. We could ping the router but we couldnt ping to a website (we tried google).

      Any ideas will be greatfully accepted.

      Thanks
      Ian


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    3. #2
      Isitme's Avatar
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      Re: No internet but connection shown as OK

      This is usually a problem with the PC/Laptop. Have you tried connecting with more than one device? If you only have one PC connected and you are running Vista/Win7, right click the internet icon in the tray and click Troubleshoot problems. If it fails to connect, report what error is reported. In most cases it will be a DNS error.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      iant's Avatar
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      Re: No internet but connection shown as OK

      Thanks for the reply, I have tried to get access on a laptop through wireless, a PC with a cable to the router and an Iphone and all are failing.

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: No internet but connection shown as OK

      Can you try pinging 74.125.230.127 ?

      Do you have another router you could try?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      iant's Avatar
      iant is offline Sky User Member
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      Re: No internet but connection shown as OK

      Thanks isitme, but this afternoon without me doing anything the internet seems to have started working again.

     

     

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