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    broadband download speeds

    This is a discussion on broadband download speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; i have just joined sky from appalling speeds from bt in my area i got 2Mb on connecting to sky ...

    1. #1
      mrcrow's Avatar
      mrcrow is offline Sky User Member
      Exchange: 0161 776
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
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      broadband download speeds

      i have just joined sky from appalling speeds from bt in my area
      i got 2Mb on connecting to sky and now after 14 days it has progressively got down to 0.648
      my son lives a few streets away and i tried my laptop there and got 2Mb

      i set up my laptop wireless router right next to the phone socket to get those results

      i could be in a poor area...the bt speeds reflected this...but

      i really was looking forward to some improvement

      what can you advise please, i have tried to email sky with the data but so far no reply...and i hate those chat boxes...i prefer hard copy on these matters

      cheers
      mrcrow


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    3. #2
      gymno's Avatar
      gymno Guest
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      Re: broadband download speeds

      Hi mrcrow.

      I'm not that clued up on this subject, but the members that are will need to see your router statistics.

      click here:

      How to get your router statistics - Sky User - The unofficial support forum for everything Sky!
      Last edited by gymno; 09-08-12 at 07:11 PM. Reason: provided preferred link

    4. #3
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max
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      Re: broadband download speeds

      the fact that speeds have dropped indicates something is wrong as stated post your stats also when you where with bt did you have any engineer visits ? , what's the telephone line quality like any noise or poor/faint voice on calls?

    5. #4
      AdamLC's Avatar
      AdamLC is offline Sky User Member
      Exchange: Leicester Central
      Broadband ISP: Sky Fibre Unlimited
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      Re: broadband download speeds

      Try posting your stats and also do a quiet line test and let us know how it goes

     

     

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