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    Constant Connection Drops

    This is a discussion on Constant Connection Drops within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey guys, I hope I am posting this in the right place. Basically for the past month or so Ive ...

    1. #1
      pranavtulsian's Avatar
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      Constant Connection Drops

      Hey guys,

      I hope I am posting this in the right place.

      Basically for the past month or so Ive had horrible connection drops. It keeps on disconnecting (the 'I' turning off, then blinking orange then blinking green/yellow). It seems to be very random, but everyday without fail it drops at around 12pm every 10 mins or so for about an hour. Then for the rest of the day there are random drops (irregular time periods) although it seems to be fine at night/early morning.

      I called Sky up and they said, I have to call a telephone engineer. Therefore I am making this thread to hopefully fix the problem myself.

      At the moment, I have a filtered faceplate, I tried putting back the old faceplate with a microfilter but that did not help.

      I also left it for about 24 hours in the test socket and it seemed fine but not sure.

      My phone seems to be working fine and it doesnt have connection drops.

      Here is some background information:

      I have the 'old' white Netgear router connected to the master socket via a filtered faceplate (its been in this current setup for over a year and have had no problems till recently..)

      I have two extension sockets being used, one for my telephone and one for my sky box (both connected with micro filters)

      Here are the current statistics:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 38482 65663 0 3259 61249 00:22:52
      LAN 10M/100M 98587 0 0 86 0 44:16:47
      WLAN 11M/54M 4769312 3266357 0 8548 2677 44:16:40

      ADSL Link Downstream Upstream
      Connection Speed 5418 kbps 379 kbps
      Line Attenuation 52.0 db 32.9 db
      Noise Margin 7.6 db 7.1 db

      Please let me know if you require any more information.

      Please help me!!

      Thank you
      Last edited by pranavtulsian; 16-07-12 at 05:49 PM.


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    3. #2
      gymno's Avatar
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      Re: Constant Connection Drops

      the double dial tone just means you have a message on the 1571 service

    4. #3
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      Re: Constant Connection Drops

      Ahh, that makes sense. Listened to the messages and the tone is back to normal
      Last edited by pranavtulsian; 16-07-12 at 05:49 PM.

    5. #4
      pranavtulsian's Avatar
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      Re: Constant Connection Drops

      I thnk there is high disconnections between 5 and 7 too

    6. #5
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      Re: Constant Connection Drops

      Any idea guys?

    7. #6
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      Re: Constant Connection Drops

      Your upload speed is very low too. It is possible the router is failing so you should try another router, if you have one.

      I have two extension sockets being used, one for my telephone and one for my sky box (both connected with micro filters)
      Have you checked that both sockets are dead when the master faceplate is removed?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Constant Connection Drops

      I had this problem a few months ago, a new filtered faceplate solved the problem
      *****************
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      Kims Design

    9. #8
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      Re: Constant Connection Drops

      I would also second what IsItMe has said.

      If you can try another router, it doesn't have to be a sky one.
      What you're looking for is the internet light on the router to stay a solid colour (may not be amber/green depending on router). As long as the internet light stays solid, the router is holding connection, this proves the router is at fault.

      You mentioned though that it seemed OK in the test socket but you can't be sure, you need to be sure as it could well be your faceplate that's failing (although it seems you've tried 2).

     

     

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