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    Slow Speed (2.1mbps) (was 12.mbps+)

    This is a discussion on Slow Speed (2.1mbps) (was 12.mbps+) within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I am writing on behalf of my parents who are having problems with their broadband connection. As per being ...

    1. #1
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      Exclamation Slow Speed (2.1mbps) (was 12.mbps+)

      Hello,

      I am writing on behalf of my parents who are having problems with their broadband connection.

      As per being away for 2 weeks on holiday, they turned off their router (I on countless occasions did not recommend this).

      I do remember they had speeds above 12mbps however since turning router back on they're only receiving speeds of 2.1mbps

      I have plugged router into BT master socket and left for 24hrs tna.

      Any ideas?

      Router stats below:

      Slow Speed (2.1mbps) (was 12.mbps+)-routerstats.jpg


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    3. #2
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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      Try another reboot of the router? the DLM would have bought it down but now it's had 24 hours it should have stabilized. But this won't take affect until you reboot the router. sometimes it can but if the uptime is 24 hours it has not.

    4. #3
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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      Does not look like its going to improve much at the moment the SNR is low on the downstream and the line stats are not looking good.

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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      I have re-checked with them and the results are still the same.

      Anything sky can do about this?

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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      looks like from poor snr line has developed a fault/noise try for test socket also check for noise on telephone line , if not contact sky for testing

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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      I can't see the attenuation figure on your image, what is it?




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      Re: Slow Speed (2.1mbps) (was 12.mbps+)

      It is better if you click the A/A icon and choose WYSIWYG, then copy and paste the stats, you will get a result like this.

      System Up Time:
      840:32:31
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 7846864 12684103 0 738 91 350:34:38
      LAN 100M/Full 23509479 30387028 0 1131 1292 840:32:26
      WLAN 54M 5466960 126040 0 464 11 264:36:28
      ADSL Link Downstream Upstream
      Connection Speed 10646 kbps 1104 kbps
      Line Attenuation 38 db 22 db
      Noise Margin 7db 7 db

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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