Does Broadband really require 10 to "settle in?"

[Dak33]

Hi

New to the forums and not a computer boffin so please be gentle!

I've just moved house and have had Sky unlimited set up. However my internet speeds are REALLY low. These were the stats on the first day.

ROUTER STATISTICS

System Up Time: 07:40:57

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	128456	166205	0	695	6733	07:39:42
LAN	100M/Full	22639	0	0	126	0	07:40:52
WLAN	11M/54M	269667	252212	0	7328	1336	07:40:39

ADSL Link	Downstream	Upstream
Connection Speed	608 kbps	416 kbps
Line Attenuation	48 db	31 db
Noise Margin	14 db	16 db

Checked again a two days later and got the following

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	430	439	0	9	86	01:11:12
LAN	100M/Full	1079	0	0	48	0	01:12:22
WLAN	11M/54M	907	1619	0	109	56	01:12:09

ADSL Link	Downstream	Upstream
Connection Speed	608 kbps	416 kbps
Line Attenuation	48 db	31 db
Noise Margin	12 db	16 db

I rang sky to see if they could help but got told I would need to wait ten days (until 22 July) before they could help to let the broadband settle.

Looking at the figures and having tried to get on with such poor download speeds Im not sure waiting ten days will help, it looks pretty awful!

Any ideas if waiting will help or should I persist and spare myself the agony of dial up speeds!

Any help gratefully received!

[Dak33]

Forgot to say my Netgear DG934G is plugged directly into the master phone socket via a microfilter and the cable provided by sky!

Thanks again!

Dak33

[User05]

Sky tv box plugged into any sockets?
Any extension sockets in use?
Do you have a test socket?
Do you have any noise audible on your landline?

[tenar]

really need to check internal wiring or with just router connect check for test socket also check telephone line for noise line should go up a little with snr of 12db but would not probably get more 2mb to 3mb on these readings if nothing changes call tech support when in test socket and have line tested

[boothy_08]

Plug the router in to the test socket which is located behind the master socket faceplate you will need to unscrew it, and plug micro filter in the test socket then the router in to the micro filter and then check the stats.

[Dak33]

Thanks for the swift responses.

I tried the line straight into the master socket and got the following readings at 19.17hrs today.

ROUTER STATISTICS

System Up Time: 00:05:11

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	94	115	0	31	365	00:03:58
LAN	100M/Full	739	0	0	455	0	00:05:06
WLAN	11M/54M	514	1132	0	706	602	00:04:53

ADSL Link	Downstream	Upstream
Connection Speed	128 kbps	416 kbps
Line Attenuation	49 db	31 db
Noise Margin	11 db	16 db

Absolutely awful!

I have Sky HD in two rooms in the house and have one phone line. All are on microfilters. I am using no extensions. However, I am using a wireless connection from router to PC. Should this eliminate interference from the rest of the house as the signal comes into the house at the master socket and is not 'degraded' being sent into the phone line circuit???

I then used the test socket as suggested (having removed the master faceplate) and at 19.18hrs got the following results.

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	PPPoA	90	129	0	71	1129	00:01:39
LAN	100M/Full	259	0	0	390	0	00:02:18
WLAN	11M/54M	363	498	0	1541	564	00:02:05

ADSL Link	Downstream	Upstream
Connection Speed	762 kbps	413 kbps
Line Attenuation	52 db	32 db
Noise Margin	22 db	18 db

A large improvement but still no where near what I would hope from my broadband provider!

Given these figures what is my next step.

1) Call sky and get someone to wire in the master socket again?
2) Call them and ask to up the speed from their end?
3) Try to wire an ADSL filtered NTE5 faceplate to eliminate any wiring issue?
4) forget sky broadband altogether (although this would presumably not solve the potential wiring issue)?

Thanks for your continued advice!

Dak

[Isitme]

2) Call them and ask to up the speed from their end?

There is no point in calling until you do what you suggest in 3), unless you can leave the router plugged into the Test socket. Remember when you fit a filtered faceplate you will have to plug the router into it. Your extensions will not carry broadband. When your connection is fixed you should expect 4-6Mb.

[User05]

From experience, when a line trains in at 128kbps with a higher SNR, it's usually either a) wrong sky tv splitter set-up (you have a filter after the sky tv splitter, rather than before; or b) faulty splitter.

[boothy_08]

From experience, when a line trains in at 128kbps with a higher SNR, it's usually either a) wrong sky tv splitter set-up (you have a filter after the sky tv splitter, rather than before; or b) faulty splitter.

Yeah its like plugging in a RJ-11 wire in the router to the phone line socket (same end as house phone would have) that would sync at 128kbps or something like that as well.