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    Poor Connection - Wiring problem?

    This is a discussion on Poor Connection - Wiring problem? within the Sky Broadband help forums, part of the Sky Broadband help and support category; We only recently moved back to sky and have had some speed and stability issues with their broadband. I phoned ...

    1. #1
      JamesL's Avatar
      JamesL is offline Sky User Member
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      Poor Connection - Wiring problem?

      We only recently moved back to sky and have had some speed and stability issues with their broadband. I phoned them today and we discovered that we were getting a lot of interference, the technician on the phone said we had over 5million errors whilst we were talking (about 30 mins). She suggested we remove any extensions and connect the router directly to the master socket which we did. However the results were the same.

      When the engineer came out to install the broadband he mentioned that there was a problem with our line so he went up to our attic and sorted it. We thought maybe that's what's causing the interference so we took a picture of the box and it looks pretty bad. Could this be what's causing our problems? Also there was no cover, it was left open like this.

      Photo Album - Imgur

      Poor Connection - Wiring problem?-image1.jpgPoor Connection - Wiring problem?-image2.jpg


      Any help would be appreciated. Thanks.


      Edit: Here's our router statistics. Our line should have about 10mb down.

      ADSL Link Downstream Upstream
      Connection Speed 5023 kbps 797 kbps
      Line Attenuation 36.5 dB 23.5 dB
      Noise Margin 13.3 dB 16.5 dB


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Poor Connection - Wiring problem?

      The connection is untidy but OK. It looks like one of your extensions has been disconnected. Do you have any other extensions attached to the master socket?

      A picture of the inside of the master socket may be helpful.

      As you say you should get 10-11Mb and you have probably enough noise margin to allow this. Does this noise margin decrease at any time? Try downloading and using Routerstats Lite to check how your margin is behaving. RouterStats -Lite

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      JamesL's Avatar
      JamesL is offline Sky User Member
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      Re: Poor Connection - Wiring problem?

      Okay, i'll try that tool. Thanks for your help. Also i'll update with a picture of the master socket when i get a chance.

      Edit: As for the extensions. One has been disconnected. However that's not a problem, we only need one.

     

     

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