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    maybe someone here could shed some light

    This is a discussion on maybe someone here could shed some light within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi, great forum been a good read for past week with some great tips a slight bit of background first. ...

    1. #1
      koffee's Avatar
      koffee is offline Sky User Member
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      maybe someone here could shed some light

      hi, great forum been a good read for past week with some great tips

      a slight bit of background first.

      2 months ago i moved from talk talk to sky following a falling out over talk talk wanting to sent a internet engineer instead of a BT guy out to fix a fault on the line. any ways i moved to sky reported the fault and BT came out and fixed the issue. (changed line underground from pole to cabinet, previous engineer replaced house to pole line) this fixed all issues with line and the end of my trouble some year with talk talk...

      now due to BT coming out and new isp the new connection failed the 10 day cycled and i was still on 2mb/ cap, following contact with sky the cap was removed and told to wait 10 days for the connection to settle.

      10 days passed and connection was at 6900-7200

      not bad really, 2 mb to 7mb... however here is the problem.

      before line issues, i was connecting with talk talk at 19000/kbs stable line for over 8 months.

      my line stats
      ADSL Link Downstream Upstream
      Connection Speed 7302 kbps 822 kbps
      Line Attenuation 26.0 dB 7.2 dB
      Noise Margin 6.4 dB 6.7 dB

      the cabinet is just over the road, and i'm within 1000 meters of exchange. the estimated speed i got in writing was 12-19mb/sec

      when i run other tests online ::. Kitz - ADSL line and exchange checker .::

      Exchange Information
      Exchange: Illingworth BT Code: MYILL
      Location: Raw Lane, HX2 8JD
      Distance:- Direct: 599 metres
      (appx)* By Road: 644 metres
      Status
      ADSL enabled: June 18, 2003
      DSL Max enabled: March 31, 2006
      21CN WBC (Broadband) Enabled
      21CN due : (PSTN) info N/A
      FTTC Not available
      SDSL enabled : Not Enabled
      Broadband Access Market 3
      BTw Pricing Band Band C



      Fixed ADSL: 2048 kbps (2 Mb)
      DSL Max: 7500 kbps (7.5 Mb)
      21CN WBC : 17000 kbps (17 Mb)



      have i confused you all enough?

      thanks for any feedback


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    3. #2
      FelixTCat's Avatar
      FelixTCat is offline Sky User Member
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      Re: maybe someone here could shed some light

      Sure you're not on the up to 8mbps product?
      Wireless

    4. #3
      tenar's Avatar
      tenar is offline Sky User Member
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      Re: maybe someone here could shed some light

      with such low snr line will not go about these reading as your line length suggests should be higher would do all internal checks and check telephone line for noise ,something not quite right

    5. #4
      koffee's Avatar
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      Re: maybe someone here could shed some light

      all internal checks have been done, connection to master socket doesn't improve things either. we did manage to get 9mb/sec using profile at 3.0db

      our last theory mine and sky tech support, was maybe the faceplate filter was splitting the connection. i've removed the filter, 3 days ago and no change in line stats which confused sky tech he expected to see some change in stats to reflect different filters etc

      no bellwire, last bt guy removed it.
      nothing else connected
      i've had everything in house turned off to see if it was maybe electrical devices interfering

    6. #5
      koffee's Avatar
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      Re: maybe someone here could shed some light

      Quote Originally Posted by FelixTCat View Post
      Sure you're not on the up to 8mbps product?
      if i am then its been over looked by tech support 3 times, 2 of which where over 70 mins long :/ but even on last call he said his side reports 12mb+ estimated

    7. #6
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      Re: maybe someone here could shed some light

      It looks like you still have a fault on your line. The attenuation looks high for a sub 1K line. Getting something done about it may be difficult if there is no noise on your voice line.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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