lift & shift

[gymno]

so having suffered noise on my line for over 6 weeks now, sky have actioned a lift & shift at my exchange for me.
to cut a long story short, it's been booked in for tomorrow but i have a question.

what exactly does this do?

[Fryingpan77]

I'm not sure but it sounds painful

I'm sure I read somebody having this done on this forum.
Hopefully they will spot your thread.

EDIT. Hope he doesn't mind me using his name, It was Ipster.

[tenar]

basically your cabling is move from 1 set of equipment to another as long there is available space your have a set of cables called tie pairs with are moved to either a different dslam or sets of port within that dslam

[gymno]

hi fryingpan.

it's only been painful for sky so far...
3 openreach visits, 3 £? charges to sky & 3 epic fails.

i know it's basically unplugging me from where i am & into a new slot, but if the noise is induced between me & the exchange, how would that help?

[tenar]

after most other things have been tried sometimes problem is over congested dslam or possible problem with cabling gaining high noise from equipment this can have a lot of benefits on reducing load on the line

[User05]

The noise present for both parties?

[gymno]

thankyou tenar.

it's quite tricky researching this online, you know.

especially when (having been used to 19999kbps/1168kbps) i'm on about 2 meg, using a ps3 browser & dropping every 15 minutes.

hopefully the lift & shift will work

[gymno]

The noise present for both parties?

yes.

sky cst have been excellent (as usual) & it's 1 of the 1st things i was asked

[tenar]

really the only ones that will know the reason for this to be done sometimes this can happen on first fault engineer but always has to be booked after engineer has visited or is on site called co-op

[gymno]

well what can i say?

i visit this forum every day, but resisted the temptation to post about my problem because initially it was quite intermittent & with things like REIN as a possible cause, i kind of knew it would drag on, which it has.

i didn't intend to go into the details, but here are the facts:

5 line tests by sky. 2 failed, both code AC (problem my end).
2 BTO visits (testing in test socket) result = clear.
sky line/card reset at exchange (aka 'the knock') result = no improvement.
BTO 'noise specialist' visit to exchange = clear.