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    Wi-Fi Keeps Disconnecting- Help Needed!

    This is a discussion on Wi-Fi Keeps Disconnecting- Help Needed! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Last week I was having some real issues with my wifi dropping on Sky Broadband Unlimited every 5 mins or ...

    1. #1
      stephenfrosty's Avatar
      stephenfrosty is offline Sky User Member
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      Wi-Fi Keeps Disconnecting- Help Needed!

      Last week I was having some real issues with my wifi dropping on Sky Broadband Unlimited every 5 mins or so and only connecting intermittently after. The wifi network was always present, you just couldn't connect to it.

      Broadband itself was working fine if you plugged into it using the Ethernet connection so no issues there. Numerous calls to Sky made me do all the normal checks like reseting it, changing the channel, etc and none of them worked so blamed the router itself. Fair enough I thought, it was a few years old so I picked up another one (same Sky model) from a second hand store and once I'd got it unlocked by Sky, it worked fine.

      Tonight however the same problem has returned. Every few mins it disconnects every device connected and you have to wait again a while for it to come back.

      Any ideas? It's making me go a bit mental. Can too many devices trying to connect cause this kind of problem? We have 3 laptops, 3 iphones and 2 ipads in the house Nothing has changed in terms of setup or positioning.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Did you swap the PSUs over as well as the routers?

      If you did, do you have another suitable PSU around to try? Most routers tend to use the same specification, but do check first.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      stephenfrosty's Avatar
      stephenfrosty is offline Sky User Member
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Could the PSU really be a problem?

    5. #4
      stephenfrosty's Avatar
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Quote Originally Posted by stephenfrosty View Post
      Could the PSU really be a problem?
      I've swapped it for the other PSU I got with the "new" router anyway.

    6. #5
      Scubbie's Avatar
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      The early Sagem 2504s had an issue with PSUs failing. Sky changed it for a better PSU but they can still occasionally fail.

      Also have you changed any other settings in the router? i.e port forwarding, site blocking, IP Address allocation, Wireless access list, etc.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      stephenfrosty's Avatar
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      No other settings changed. I reset all settings on both routers but the problem persists.

      Can too many devices trying to connect affect things? As I said everything works fine via Ethernet.

    8. #7
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Could you download and install inSSIDer please?

      inSSIDer – Discover The Wi-Fi Around You | MetaGeek

      This will help you to see if there are other WiFi routers nearby, but there could be other things affecting the signal.

      Some other things which could be interfering with the WiFi signal include microwave ovens, video senders, DECT telephones and the TV.

      Could you also download and install "Netgear Genie"? I've found this to be useful and the connection recovery works on the Sky router I'm using at the moment.

      NETGEAR Genie

      Most of the functions won't work, but the Network map works as well. The app is available for the iPhone & iPad but I wouldn't suggest you use it on them. My Android phone's version doesn't work on the Sky router. It is the PC version that does work.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Try changing your wireless channel but be sure its either 1, 6 or 11.


      Sky Fibre "Unlimited" at peak time.

    10. #9
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      Re: Wi-Fi Keeps Disconnecting- Help Needed!

      Can too many devices trying to connect affect things?
      Yes, how many are you trying to connect? What happens when you turn off all but one or two?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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